Full Time - Head Cashier - Closing

Lowe's Companies, Inc.•Hickory, NC

About The Position

The Head Cashier provides customer service while supporting checkout operations and the CSA Front End Team. The role assists customers with merchandise and product information, processes sales and returns, and helps ensure register coverage and readiness. It also includes coaching and training associates, handling cash and reconciliation tasks, monitoring store entrances and exits for security risks, and maintaining safe, clean, and organized work areas. The position may operate store equipment as needed and includes other duties as assigned.

Requirements

High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
Less than 1 year of experience using a computer to input, access, modify, or output information.
Less than 1 year of experience using common retail technology, such as smartphones and tablets.
1 year of retail experience as a cashier.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

1 year of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits.
1 year of experience as a head cashier.
Less than 1 year of experience working in any department at a Lowe’s retail store.
1 year of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
Less than 1 year of retail experience detecting common signs of shoplifting, such as merchandise hidden inside containers, merchandise under carts, or switched price labels.

Responsibilities

Provide SMART customer service in accordance with Lowe’s customer service policies, procedures, and programs.
Identify customer needs and assist with locating, demonstrating, selecting, carrying, or loading merchandise.
Respond promptly and knowledgeably to customer and employee questions, including guiding customers through store areas and projects.
Communicate information about stock, special orders, product features and applications, and warranty information related to Lowe’s programs.
Coach, develop, provide feedback to, and train CSA Front End associates in departmental duties and sales opportunities.
Process sales transactions, returns, and refunds using a cash register according to company guidelines.
Provide monetary change to CSA Front End associates for register activities.
Remove security tags, verify product information, and bag merchandise.
Help manage checkout lines and open additional registers when needed to provide adequate coverage.
Prepare the register area at the beginning and end of shifts by checking registers and scanners and stocking supplies.
Inspect returned merchandise for damage.
Enter and submit customer orders, print order tickets, verify receipts, and sign off on loading tickets.
Look up product information and competitor prices to verify price matches.
Record items used in the store on store-use lists.
Complete cash counting and daily reconciliation duties as assigned.
Monitor cash drawer and cash recycler levels to ensure they remain within limits.
Monitor merchandise entering and leaving store entrances and exits, and assist customers or associates who trigger alarms.
Identify common signs of shoplifting, theft, and other security risks, and promptly report them to management and/or Asset Protection.
Maintain housekeeping standards and programs, including Zone Recovery, to keep store and work areas clean and organized.
Maintain a safe and secure work environment, including conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
Follow applicable safety requirements, including top-stock safety, reinstalling safety cables, using aisle blockers, tether lines on power equipment, spotters, and safety devices.
Operate store equipment as needed for the role and department.
Perform other duties as assigned.