Full Time - Head Cashier - Closing

Lowe's Home Centers•North Little Rock, AR

About The Position

The Head Cashier provides customer service and supports front-end operations at Lowe’s. The role assists customers with locating, selecting, and purchasing merchandise, responds to questions, and shares information about products, stock, special orders, features, applications, warranties, and Lowe’s programs. The Head Cashier also coaches and trains front-end associates and helps maintain effective checkout coverage. The position handles register transactions, returns, refunds, cash and daily reconciliation duties, customer orders, price checks, and related documentation. It also supports loss prevention, monitors store entrances and exits, maintains safe and orderly work areas, and operates equipment and technology as required. Other duties may be assigned.

Requirements

High school diploma or GED, or equivalent years of experience in lieu of the education requirement where applicable.
Less than 1 year of experience using a computer to input, access, modify, or output information.
Less than 1 year of experience using common retail technology such as smartphones and tablets.
1 year of retail experience as a cashier.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

1 year of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and protection plans, and explaining warranties, product features, and benefits.
1 year of experience as a head cashier.
Less than 1 year of experience working in any department at a Lowe’s retail store.
1 year of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
Less than 1 year of retail experience detecting common signs of shoplifting, such as merchandise hidden inside containers, merchandise under carts, or switched price labels.

Responsibilities

Provide SMART customer service according to Lowe’s policies, procedures, and programs.
Identify customers’ needs and assist with locating, demonstrating, selecting, carrying, or loading merchandise.
Respond promptly and knowledgeably to customer and employee questions, including walking customers through projects when needed.
Communicate information about stock, special orders, product features and benefits, applications, warranties, and Lowe’s programs.
Coach, develop, provide feedback to, and train front-end associates in departmental duties and sales opportunities.
Process sales, returns, and refunds using a cash register according to company guidelines.
Provide monetary change to front-end associates for register activities.
Remove security tags, verify product information, and bag merchandise.
Assist with checkout line flow and open additional registers as needed to ensure coverage.
Prepare the register area at the beginning and end of shifts by checking register and scanner functionality and stocking supplies.
Inspect returned merchandise for damage.
Enter and submit customer orders, print order tickets, verify receipts, and sign off on loading tickets.
Look up product information and competitor prices to verify price matches.
Record store-use items on store-use lists.
Perform assigned cash counting and daily reconciliation duties.
Monitor cash drawer and cash recycler levels to ensure they remain within limits.
Monitor merchandise entering and leaving store entrances and exits, and assist customers or associates who trigger alarms.
Identify common signs of shoplifting, theft, and other security risks and promptly report them to management or Asset Protection.
Follow housekeeping standards and programs, including Zone Recovery, to keep the store and work areas clean and organized.
Maintain a safe and secure work environment, including conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
Follow applicable safety requirements, including top-stock safety, reinstalling safety cables, using aisle blockers and tether lines on power equipment, and using spotters and safety devices.
Operate equipment as needed for the assigned role and department.
Perform other duties as assigned.