Full Time - Head Cashier - Closing

Lowe's Companies, Inc.•Bethlehem, PA

5d•Onsite

About The Position

The Head Cashier provides customer service and supports front-end store operations. The role assists customers with locating and selecting merchandise, answering questions, communicating product and program information, and resolving checkout needs. It also coaches, develops, and trains front-end associates; processes sales, returns, and refunds; supports register coverage; and completes cash handling and reconciliation duties. The position helps maintain store security, cleanliness, and safety by monitoring entrances and exits, noticing potential theft or hazards, following housekeeping and safety procedures, and using store equipment as needed. Additional duties may be assigned.

Requirements

High school diploma, GED, or equivalent years of experience in lieu of the education requirement, if applicable.
Less than one year of experience using a computer, including inputting, accessing, modifying, or outputting information.
Less than one year of experience using common retail technology, such as smartphones and tablets.
One year of retail experience as a cashier.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

One year of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and protection plans, and explaining warranties, product features, and benefits.
One year of experience as a head cashier.
Less than one year of experience working in any department at a Lowe’s retail store.
One year of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
Less than one year of retail experience detecting common signs of shoplifting, such as merchandise hidden inside containers, merchandise under carts, or switched price labels.

Responsibilities

Provide SMART customer service in accordance with Lowe’s policies, procedures, and programs.
Seek out customers to understand their needs and assist with locating, demonstrating, selecting, carrying, and loading merchandise.
Respond promptly and knowledgeably to customer and employee questions, including guiding customers through store areas and projects when needed.
Communicate information about stock, special orders, product features and benefits, applications, warranties, and Lowe’s programs.
Coach, develop, provide feedback to, and train CSA Front End associates in their duties and sales opportunities.
Process sales transactions, returns, and refunds using a cash register and following company guidelines.
Provide monetary change to CSA Front End associates for register activities.
Remove security tags, verify product information, and bag merchandise.
Assist with checkout line coverage and open additional registers when needed.
Prepare register areas at the beginning and end of shifts by checking registers and scanners and stocking supplies.
Inspect returned merchandise for damage.
Enter and submit customer orders, print order tickets, verify receipts, and sign off on loading tickets.
Look up product information and competitor prices to verify price matches.
Record store-used items on store use lists.
Complete cash counting and daily reconciliation duties as assigned.
Monitor cash drawer and cash recycler levels to ensure they stay within limits.
Monitor merchandise entering and leaving store entrances and exits, and assist customers or associates who trigger alarms.
Identify common signs of shoplifting, theft, and other security risks, and promptly communicate concerns to management and/or Asset Protection.
Follow housekeeping standards and programs, including Zone Recovery, to maintain cleanliness and organization.
Maintain a safe and secure work environment, including conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
Follow applicable safety requirements, including top-stock safety, reinstalling safety cables, using aisle blockers and tether lines on power equipment, using spotters, and using safety devices.
Operate store equipment as needed, which may include a Zebra phone, telephone, paging system, cash recycler, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, and compactor baler.
Perform other duties as assigned.