Full Time - Head Cashier - Closing

Lowes•Mt. Dora, FL

10d

About The Position

The Head Cashier provides customer service and supports front-end store operations. The role assists customers with locating and selecting merchandise, answers questions about products and Lowe’s programs, and helps associates deliver service. It processes sales, returns, refunds, and register-related cash activities, while preparing and maintaining the register area. The Head Cashier also supports checkout flow, verifies merchandise and orders, and assists with price matching and store-use records. The position helps maintain store security, cleanliness, and safety by monitoring entrances and exits, recognizing potential theft or security risks, following housekeeping standards, and adhering to relevant safety procedures. It may require operating various store equipment, and includes other duties as assigned.

Requirements

High school diploma or GED, or equivalent years of experience in lieu of the education requirement where applicable.
Less than 1 year of experience using a computer, including inputting, accessing, modifying, or outputting information.
Less than 1 year of experience using common retail technology, such as smartphones and tablets.
1 year of retail experience as a cashier.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

1 year of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits.
1 year of experience as a head cashier.
Less than 1 year of experience working in any department at a Lowe’s retail store.
1 year of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
Less than 1 year of retail experience detecting common signs of shoplifting, such as merchandise hidden inside containers, merchandise under carts, or switched price labels.

Responsibilities

Provide SMART customer service in accordance with Lowe’s policies, procedures, and programs.
Seek out customers, understand their needs, and assist them with locating, demonstrating, selecting, carrying, or loading merchandise.
Answer customer and employee questions knowledgeably and promptly, including guiding customers through store areas and projects when needed.
Communicate information about stock, special orders, product features and benefits, applications, warranties, and Lowe’s programs.
Coach, develop, provide feedback to, and train CSA Front End Team associates on departmental duties and sales opportunities.
Process sales transactions, returns, and refunds using a cash register according to company guidelines.
Provide monetary change to CSA Front End associates for register activities.
Remove security tags, verify product information, and bag merchandise.
Assist with line busting and open additional registers when needed to support checkout coverage and turnaround time.
Prepare the register area at the beginning and end of shifts by checking registers and scanners and stocking supplies.
Inspect returned merchandise for damage.
Enter and submit customer orders, print order tickets, verify receipts, and sign off on loading tickets.
Look up product information and competitor prices to verify price matches.
Record items used in the store on store-use lists.
Complete cash counting and daily reconciliation duties as assigned.
Monitor cash drawer and cash recycler levels to ensure they remain within limits.
Monitor merchandise entering and leaving store entrances and exits and assist customers or associates who trigger alarms.
Detect potential shoplifting, theft, and other security risks, and promptly communicate them to management or Asset Protection.
Follow housekeeping standards and programs, including Zone Recovery, to maintain clean and organized store and work areas.
Maintain a safe and secure work environment, including conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
Follow safety requirements relevant to regular duties, including top-stock safety, reinstalling safety cables, using aisle blockers and tether lines on power equipment, using spotters, and using safety devices.
Operate store equipment as needed for the role and department.
Perform other duties as assigned.