Full Time - Head Cashier - Closing

Lowe's Home Centers•Ithaca, NY

5d•Onsite

About The Position

The Head Cashier provides customer service and supports front-end store operations. The role assists customers with locating and selecting merchandise, answering questions, understanding product information and warranties, and completing checkout. It also supports and coaches front-end associates, handles register and cash-reconciliation activities, and helps maintain store security, safety, cleanliness, and organization. The Head Cashier may operate store equipment as needed and performs other duties as assigned.

Requirements

High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
Less than 1 year of experience using a computer to input, access, modify, or output information.
Less than 1 year of experience using common retail technology such as smartphones and tablets.
1 year of retail cashier experience.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

1 year of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits.
1 year of experience as a head cashier.
Less than 1 year of experience working in any department at a Lowe’s retail store.
1 year of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
Less than 1 year of retail experience detecting common signs of shoplifting.

Responsibilities

Provide SMART customer service in accordance with Lowe’s customer service policies, procedures, and programs.
Identify customer needs and help customers locate, demonstrate, select, carry, or load merchandise.
Answer customer and employee questions promptly and knowledgeably, including walking customers through projects when needed.
Communicate stock, special-order, product-feature, application, and warranty information related to Lowe’s programs.
Coach, develop, train, and provide feedback to front-end associates on departmental duties and sales opportunities.
Process sales, returns, and refunds using a cash register according to company guidelines.
Provide monetary change to front-end associates for register activities.
Remove security tags, verify product information, and bag merchandise.
Help manage checkout lines and open additional registers when necessary to maintain coverage.
Prepare the register area at the start and end of shifts by checking register and scanner functionality and stocking supplies.
Inspect returned merchandise for damage.
Enter and submit customer orders, print order tickets, verify receipts, and sign off on loading tickets.
Look up product information and competitor prices to verify price matches.
Record store-use items on store-use lists.
Complete assigned cash counting and daily reconciliation duties.
Monitor cash drawer and cash recycler levels to ensure they remain within required limits.
Monitor merchandise entering and leaving store entrances and exits, and assist customers or associates who trigger alarms.
Identify common signs of shoplifting, theft, and other security risks and promptly report them to management or Asset Protection.
Maintain housekeeping standards and store cleanliness and organization, including Zone Recovery.
Maintain a safe and secure work environment by conducting daily safety reviews as applicable, noting hazards, keeping aisles clear, and securing doors and gates.
Follow safety requirements relevant to assigned duties, including requirements for top stock, safety cables, aisle blockers, tether lines, spotters, and safety devices.
Operate store equipment as needed for the role and department.
Perform other duties as assigned.

Benefits

Health, dental, and vision insurance.
Life and disability insurance.
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
Flexible spending and health savings accounts.
401(k) retirement account with company match.
Employee Assistance Program, including work/life services and no-cost counseling.
Education support programs, including tuition assistance and trade skills scholarships.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Lowe’s Associate Discount and broad discount platform.
Other discretionary benefits, based on eligibility, including annual bonuses, Employee Stock Purchase Plan and/or deferred compensation plan enrollment, and grant awards.
Learning and development opportunities.