Full Time - Head Cashier - Closing

Lowe's Companies, Inc.•Whitehall, PA

About The Position

The Head Cashier provides customer service and supports checkout operations at Lowe’s. The role helps customers locate and select merchandise, answers questions, shares product and program information, and assists with checkout, returns, and refunds. It also coaches and trains front-end associates and helps maintain adequate register coverage and smooth checkout lines. The position includes preparing and maintaining register areas, processing transactions, handling cash and daily reconciliation tasks, reviewing returned merchandise, and supporting customer orders and price matching. The Head Cashier also monitors store entrances and exits for security concerns, communicates suspected theft or other risks, and helps maintain store cleanliness and a safe working environment. Store equipment may be operated as needed, and other duties may be assigned.

Requirements

High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
Less than one year of experience using a computer to input, access, modify, or output information.
Less than one year of experience using common retail technology, such as smartphones and tablets.
One year of retail experience as a cashier.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

One year of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits.
One year of experience as a head cashier.
Less than one year of experience working in any department at a Lowe’s retail store.
One year of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
Less than one year of retail experience detecting common signs of shoplifting, such as merchandise hidden inside containers, merchandise under carts, or switched price labels.

Responsibilities

Provide SMART customer service in accordance with Lowe’s policies, procedures, and programs.
Approach customers to understand their needs and assist with locating, demonstrating, selecting, carrying, or loading merchandise.
Respond knowledgeably and promptly to customer and employee questions, including guiding customers through store areas and projects when needed.
Communicate information about stock, special-order merchandise, product features, applications, warranties, and Lowe’s programs.
Coach, develop, provide feedback to, and train CSA Front End Team associates in departmental duties and sales opportunities.
Process sales, returns, and refunds using a cash register according to company guidelines.
Provide monetary change to CSA Front End associates for register activities.
Remove security tags, verify product information, and bag merchandise.
Assist with line management and open additional registers as needed to support checkout coverage.
Prepare register areas at the beginning and end of shifts by checking registers and scanners and stocking supplies.
Inspect returned merchandise for damage.
Enter and submit customer orders, print order tickets, verify receipts, and sign off on loading tickets.
Look up product information and competitor prices to verify price matches.
Record store-used items on store use lists.
Complete cash counting and daily reconciliation duties as assigned.
Monitor cash drawer and cash recycler levels to remain within limit requirements.
Monitor merchandise entering and leaving store entrances and exits, and assist customers or associates who trigger alarms.
Identify common signs of shoplifting, theft, and other security risks and promptly communicate concerns to management or Asset Protection.
Maintain housekeeping standards and programs, including Zone Recovery, to keep store and work areas clean and organized.
Help maintain a safe and secure work environment, including conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
Follow safety requirements relevant to regular job duties, including top-stock safety, reinstalling safety cables, using aisle blockers, tether lines on power equipment, spotters, and safety devices.
Operate store equipment as needed for the role and department.
Perform other duties as assigned.