Full Time - Head Cashier - Closing

Lowe's Companies, Inc.•Harper Woods, MI

11d

About The Position

The Head Cashier provides customer service and supports front-end checkout operations at Lowe’s. The role assists customers with product needs and questions, processes sales and returns, supports and develops front-end associates, and performs register, cash-handling, merchandise, and order-related tasks. The Head Cashier also helps maintain store security, safety, cleanliness, and organization, and operates relevant store equipment as needed. Other duties may be assigned.

Requirements

High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
Less than 1 year of experience using a computer, including inputting, accessing, modifying, or outputting information.
Less than 1 year of experience using common retail technology, such as smartphones and tablets.
1 year of retail experience as a cashier.
Ability to obtain sales-related licensure or registration as may be required by law.

Nice To Haves

1 year of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits.
1 year of experience as a head cashier.
Less than 1 year of experience working in any department at a Lowe’s retail store.
1 year of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
Less than 1 year of retail experience detecting common signs of shoplifting, such as merchandise hidden inside containers, merchandise under carts, or switched price labels.

Responsibilities

Provide SMART customer service in accordance with Lowe’s customer service policies, procedures, and programs.
Understand customer needs and assist with locating, demonstrating, selecting, carrying, or loading merchandise.
Respond promptly and knowledgeably to customer and employee questions, including guiding customers through store areas and projects when necessary.
Communicate stock, special-order, product-feature, application, and warranty information to customers.
Coach, develop, provide feedback to, and train CSA Front End Team associates in departmental duties and sales opportunities.
Process sales transactions, returns, and refunds using a cash register according to company guidelines.
Provide monetary change to CSA Front End associates for register activities.
Remove security tags, verify product information, and bag merchandise.
Assist with checkout lines and open additional registers as needed to maintain coverage and checkout turnaround time.
Prepare the register area at the beginning and end of shifts by checking register and scanner functionality and stocking supplies.
Inspect returned merchandise for damage.
Enter and submit customer orders, print order tickets, verify receipts, and sign off on loading tickets.
Look up product information and competitor prices to verify price matches.
Record items used in the store on store-use lists.
Perform cash counting and daily reconciliation duties as assigned.
Monitor cash drawer and cash recycler levels to ensure they remain within limits.
Monitor merchandise entering and leaving store entrances and exits and assist customers or associates who trigger alarms.
Identify signs of shoplifting, theft, and other security risks and promptly report them to management or Asset Protection.
Follow housekeeping standards and programs, including Zone Recovery, to maintain clean and organized store and work areas.
Maintain a safe and secure work environment, including conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
Follow safety requirements relevant to regular job duties, including top-stock safety, reinstalling safety cables, using aisle blockers, tether lines on power equipment, spotters, and safety devices.
Operate store equipment as needed for the role and department.
Perform other duties as assigned.