Full Time - Head Cashier - Closing

Lowe's Home Centers•Carmel, IN

About The Position

The Head Cashier provides customer service and supports checkout operations at Lowe’s. The role assists customers with locating and selecting merchandise, answering questions, understanding product information, and completing purchases. It also coaches and develops front-end associates, oversees register readiness and checkout coverage, handles cash and reconciliation tasks, and helps maintain store security, safety, cleanliness, and organization. The position may operate store equipment as needed and perform other duties as assigned.

Requirements

High school diploma or GED, or equivalent years of experience in lieu of the education requirement where applicable.
Less than 1 year of experience using a computer to input, access, modify, or output information.
Less than 1 year of experience using common retail technology such as smartphones and tablets.
1 year of retail cashier experience.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

1 year of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and protection plans, and explaining warranties, product features, and benefits.
1 year of experience as a head cashier.
Less than 1 year of experience working in any department at a Lowe’s retail store.
1 year of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
Less than 1 year of retail experience detecting common signs of shoplifting, such as merchandise hidden inside containers, merchandise under carts, or switched price labels.

Responsibilities

Provide SMART customer service in accordance with Lowe’s policies, procedures, and programs.
Seek out customers to understand their needs and help locate, demonstrate, select, carry, or load merchandise.
Respond knowledgeably and promptly to customer and employee questions, including walking them through projects when needed.
Communicate information about stock, special orders, product features, applications, warranties, and Lowe’s programs.
Coach, develop, provide feedback to, and train front-end associates in departmental duties and sales opportunities.
Process sales, returns, and refunds using a cash register according to company guidelines.
Provide monetary change to front-end associates for register activities.
Remove security tags, verify product information, and bag merchandise.
Assist with checkout lines and open additional registers when needed to ensure coverage and improve checkout turnaround time.
Prepare the register area at the beginning and end of shifts by checking registers and scanners and stocking supplies.
Inspect returned merchandise for damage.
Enter and submit customer orders, print order tickets, verify receipts, and sign off on loading tickets.
Look up product information and competitor prices to verify price matches.
Record store-use items on store-use lists.
Complete cash counting and daily reconciliation duties as assigned.
Monitor cash drawer and cash recycler levels to ensure they remain within limits.
Monitor merchandise entering and leaving store entrances and exits, and assist customers or associates who trigger alarms.
Identify common signs of shoplifting, theft, and other security risks and promptly notify management or Asset Protection.
Follow housekeeping standards and programs, including Zone Recovery, to maintain clean and organized store and work areas.
Maintain a safe and secure work environment, including conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
Follow applicable safety requirements, including top-stock safety procedures, reinstalling safety cables, using aisle blockers and tether lines on power equipment, using spotters, and using safety devices.
Operate store equipment as needed for the role and department.
Perform other duties as assigned.