Full Time - Head Cashier - Closing

Lowe's Companies, Inc.•Carmel, IN

About The Position

The Head Cashier provides customer service and supports front-end store operations. The role assists customers with locating, selecting, and transporting merchandise; answers customer and employee questions; and shares product, stock, special-order, warranty, and program information. The Head Cashier coaches and trains front-end associates, processes transactions and returns, manages register supplies and functionality, and performs cash counting and reconciliation duties. The position also supports checkout flow, customer orders, price matching, and merchandise returns. It monitors store entrances and exits for security concerns, reports suspected theft, and helps maintain safe, clean, and organized work areas. The role operates store equipment as needed and performs other assigned duties. This is a closing position.

Requirements

High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
Less than 1 year of experience using a computer to input, access, modify, or output information.
Less than 1 year of experience using common retail technology, such as smartphones and tablets.
1 year of retail experience as a cashier.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

1 year of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits.
1 year of experience as a head cashier.
Less than 1 year of experience working in any department at a Lowe’s retail store.
1 year of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
Less than 1 year of retail experience detecting common signs of shoplifting, such as merchandise hidden inside containers, merchandise under carts, or switched price labels.

Responsibilities

Provide SMART customer service in accordance with Lowe’s policies, procedures, and programs.
Assist customers with locating, demonstrating, selecting, carrying, and loading merchandise; answer questions and walk customers through projects when needed.
Communicate stock, special-order, product-feature, application, and warranty information to customers.
Coach, develop, provide feedback to, and train CSA Front End Team associates in departmental duties and sales opportunities.
Process sales, returns, and refunds using a cash register according to company guidelines.
Provide monetary change to CSA Front End associates for register activities.
Remove security tags, verify product information, and bag merchandise.
Assist with checkout line flow and open additional registers when needed to provide coverage.
Prepare the register area at the beginning and end of shifts by checking registers and scanners and stocking supplies.
Inspect returned merchandise for damage.
Enter and submit customer orders, print order tickets, verify receipts, and sign off on loading tickets.
Look up product information and competitor prices to verify price matches.
Record store-used items on store-use lists.
Complete assigned cash-counting and daily reconciliation duties.
Monitor cash drawer and cash recycler levels to ensure they remain within limits.
Monitor merchandise entering and leaving store entrances and exits, and assist customers or associates who trigger alarms.
Identify common signs of shoplifting, theft, and other security risks, and promptly communicate concerns to management or Asset Protection.
Maintain housekeeping standards and programs, including Zone Recovery, to keep store and work areas clean and organized.
Help maintain a safe and secure work environment, including conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates.
Follow safety requirements relevant to regular duties, including top-stock safety, reinstalling safety cables, using aisle blockers, tether lines, spotters, and safety devices.
Operate store equipment as needed for the role and department.
Perform other duties as assigned.