Head Cashier

K-VA-T Food Stores•Abingdon, VA

About The Position

The Head Cashier oversees front-end operations and associates, promoting efficient and courteous customer service. The role manages cash handling and security, scheduling and breaks, front-end policies, supplies, and compliance with company policies and applicable laws. It also oversees a range of customer transactions and services, monitors cash variances, and prepares a weekly sales report. Other duties may be assigned by a manager or supervisor.

Requirements

Previous management experience.
Ability to conduct oneself professionally.
Ability to maintain strict confidentiality of company and associate information.
Effective verbal and written communication with associates at all levels.
Ability to train associates with varying learning styles.
Organized, dependable, and self-motivated.
Ability to understand and follow verbal and/or written instructions, perform routine and repetitive tasks, and interact daily with individuals at various levels.

Responsibilities

Promote and maintain efficient, courteous service to customers.
Supervise and monitor front-end managers, computer room operators, cashiers, courtesy clerks, and Gas-n-Go.
Coordinate pickup lanes and maintain security of the safe and change fund; oversee safe counts and the weekly safe report.
Enforce and be accountable for store-safe security policies and procedures, including handling safe combinations and keys entrusted to the role.
Oversee cash pickups and deposits, voids, and refunds, ensuring they are handled properly.
Oversee check-cashing procedures.
Monitor and promote Valucard policies.
Prepare weekly schedules for front-end associates and post them by the company deadline; schedule and enforce proper breaks.
Enforce front-end policies and procedures, including dress code and attendance.
Maintain front-end supplies, candy, and tobacco products.
Monitor overages and shortages, notify appropriate managers of issues, and ensure disciplinary action is taken when required.
Follow and enforce applicable state and local laws and company policies concerning alcohol and tobacco sales, lottery, WIC, charge accounts, debit and credit cards, EBT cards, and gift cards.
Follow and oversee procedures for selling money orders, money transfers, postage stamps, coin-machine services, hunting and fishing licenses, rentals, and promotional tickets.
Follow and enforce anti-money-laundering policies and money service business compliance.
Understand how to submit a completed weekly sales report.
Perform other duties assigned by a manager or supervisor.