Head Cashier

Natural Grocers • Heber City, UT

9d

About The Position

The Head Cashier is responsible for successful front-end operations through cashiering, training, directing, and monitoring cashiers, providing World Class Customer Service, and supporting overall store operations. The position may have limited Manager on Duty responsibilities but is not intended to serve as the overall Manager on Duty for the store. Employees are expected to be hands-on and take on assigned tasks as needed; job duties may change with or without notice.

The position requires working five days and 40 hours per week, attending mandatory store meetings, and following a schedule based on store needs that includes evenings, weekends, and holidays.

Requirements

• High school diploma, GED, or equivalent preferred.
• Ability to pass food safety training courses and/or certifications required by law and maintain current compliance and registration where applicable.
• Ability to manage changing priorities and stay focused on the task at hand.
• Sense of urgency in completing tasks.
• Excellent customer service skills.
• Highly organized with strong attention to detail.
• Ability to take direction and follow through.
• Must be cashier trained and able to count currency.
• Proficient in MS Word, Excel, and Outlook.

Nice To Haves

• Retail experience in a grocery or retail environment preferred; natural foods background is a plus.
• One year of cashiering experience preferred.
• One year of experience supervising others preferred.
• High school diploma, GED, or equivalent preferred.

Responsibilities

• Provide World Class Customer Service and a positive customer experience as the top priority.
• Exemplify integrity, responsibility, and excellence, and adhere to all policies.
• Train cashiers and ensure they communicate about the N}Power program, notify customers about the local food bank donation for reusable-bag transactions, educate customers about Nutrients to Know About, and promote store seminars and events.
• Complete the Daily Sales Report (DSR) and cashier closeout responsibilities.
• Issue and verify cash drawers.
• Handle front-end returns and overrides, and appropriately address customer complaints.
• Ensure front-end sets are full and well-maintained, oversee daily completion of the front-end task list, and maintain register binders.
• Direct cashiers to tasks during slow periods at the register.
• Perform general cashiering and checkout duties, including operating a cash register, bagging or boxing groceries, and providing carry-out service.
• Monitor, assign, and perform cart checks.
• Answer the telephone.
• Assist in managing special orders.
• Monitor, assign, and grind nut butters.
• Learn product locations across departments to direct customers.
• Participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock as needed.
• Work a schedule based on store needs, including evenings, weekends, and holidays, and attend mandatory store meetings.

Benefits

• Birthday Bonus Pay
• Vitamin Bucks, up to $2,080 earned as annual store credit
• Holiday pay for five holidays when stores are closed
• Paid time off, including sick days and vacation, increasing with tenure
• Paid nutrition education
• Good4u Crew Member Discount
• N}power customer appreciation and rewards program
• Regular, scheduled pay increases
• Advancement opportunities and career development
• Health and Wellness Program
• Employee Assistance Program (EAP)
• Employee Referral Program
• Medical, dental, and vision insurance for full-time Crew Members working 30 or more hours per week
• Paid parental leave for full-time Crew Members working 30 or more hours per week
• Paid medical leave through company-paid short-term disability insurance for full-time Crew Members working 30 or more hours per week
• Company-paid short-term disability insurance for full-time Crew Members working 30 or more hours per week
• Company-paid life insurance for full-time Crew Members working 30 or more hours per week
• Voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance, for full-time Crew Members working 30 or more hours per week
• Retirement savings plan (401k) with discretionary company match for full-time Crew Members working 30 or more hours per week
• Healthcare and dependent care flexible spending accounts (FSA) for full-time Crew Members working 30 or more hours per week
• Health Savings Account (HSA) with company match for full-time Crew Members working 30 or more hours per week

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED