Head Cashier

Natural Grocers•Edmond, OK

About The Position

The Head Cashier is responsible for successful front-end operations through cashiering, training, directing, and monitoring cashiers, providing World Class Customer Service, and supporting overall store operations. The role includes limited Manager on Duty responsibilities but is not intended to serve as the overall Manager on Duty for the store. Employees are expected to be hands-on and take on assigned tasks that support store operations and the company. The schedule is based on store needs and includes evenings, weekends, and holidays. The position requires working five days and 40 hours per week, as well as attending mandatory store meetings. This job description is not an employment contract, does not guarantee employment, and may change with or without notice.

Requirements

High school diploma, GED, or equivalent preferred.
Retail experience in a grocery or retail environment preferred; natural foods background is a plus.
One year of cashiering experience preferred.
One year of experience supervising others preferred.
Ability to pass food safety training courses and/or certifications required by law and keep certifications current and registered if applicable.
Ability to manage changing priorities and stay focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Highly organized with strong attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficient in MS Word, Excel, and Outlook.

Nice To Haves

Retail experience in a grocery or retail environment.
Natural foods background.
One year of cashiering experience.
One year of experience supervising others.
High school diploma, GED, or equivalent.

Responsibilities

Provide World Class Customer Service and a positive customer experience as the top priority.
Model integrity, responsibility, and excellence and adhere to company policies.
Train cashiers and ensure they communicate about the N}Power program, inform customers about the local foodbank donation for reusable-bag transactions, educate customers on the Nutrient to Know About, and promote store seminars and events.
Complete the Daily Sales Report (DSR) and cashier closeout responsibilities.
Issue and verify cash drawers.
Handle returns and overrides at the front end.
Address customer complaints appropriately.
Ensure front-end sets are full and well-maintained.
Oversee completion of the front-end task list each day and maintain all registers binders.
Direct cashiers to tasks during slow periods at the register.
Perform general cashiering and checkout duties, including operating a cash register, bagging or boxing groceries, and providing carry-out service.
Monitor, assign, and perform cart checks.
Answer the telephone.
Assist in managing special orders.
Monitor, assign, and grind nut butters.
Learn product locations across all departments to direct customers.
Participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock as needed.
Work a schedule based on store needs, including evenings, weekends, and holidays, and attend mandatory store meetings.
Complete other tasks assigned by a Manager or Store Support Center manager.

Benefits

Birthday Bonus Pay for all Crew Members.
Vitamin Bucks, with up to $2,080 earned as store credit annually.
Holiday pay for five holidays; stores are closed on those holidays.
Paid time off for sick days and vacation, increasing with tenure.
Paid nutrition education.
Good4u Crew Member Discount.
N}power Program customer appreciation and rewards program.
Regular, scheduled pay increases.
Advancement opportunities and career development.
Health and Wellness Program.
Employee Assistance Program (EAP).
Employee Referral Program.
Medical, dental, and vision insurance for full-time Crew Members working 30 or more hours per week.
Paid parental leave for full-time Crew Members working 30 or more hours per week.
Paid medical leave through company-paid short-term disability insurance for full-time Crew Members working 30 or more hours per week.
Company-paid short-term disability insurance for full-time Crew Members working 30 or more hours per week.
Company-paid life insurance for full-time Crew Members working 30 or more hours per week.
Voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance, for full-time Crew Members working 30 or more hours per week.
Retirement savings plan (401k) with discretionary company match for full-time Crew Members working 30 or more hours per week.
Healthcare and dependent care Flexible Spending Account (FSA) for full-time Crew Members working 30 or more hours per week.
Health Savings Account (HSA) with company match for full-time Crew Members working 30 or more hours per week.