Head Cashier

Food City (K-VA-T Food Stores Inc)•Abingdon, VA

6d•$16 - $18

About The Position

The Head Cashier oversees front-end operations and associates, promoting efficient, courteous customer service. The role is responsible for coordinating checkout lanes, maintaining security and accountability for cash and store funds, and ensuring that transactions and customer services are handled according to company policies and applicable laws. The Head Cashier also prepares weekly schedules, enforces front-end procedures, maintains supplies and select merchandise, and supports associate training and compliance.

Requirements

Previous management experience.
Ability to conduct oneself professionally.
Ability to maintain strict confidentiality regarding company and associate information.
Effective verbal and written communication skills with associates at all levels.
Ability to train associates with varying learning styles.
Organized, dependable, and self-motivated.
Ability to understand and follow verbal and/or written instructions, perform routine and repetitive tasks, and interact with individuals at various levels on a daily basis.

Responsibilities

Promote and maintain efficient and courteous customer service.
Supervise and monitor front-end managers, computer room operators, cashiers, courtesy clerks, and Gas-n-Go.
Coordinate pickup lanes and maintain the security of the safe and change fund; oversee safe counts and the weekly safe report.
Enforce and be accountable for store safe security policies and procedures, including safe combinations and keys entrusted to the role.
Oversee cash pickups and deposits, and ensure voids and refunds are handled properly.
Oversee check-cashing procedures.
Monitor and promote Valucard policies.
Prepare weekly schedules for front-end associates, post them by the company deadline, and schedule and enforce proper breaks.
Enforce front-end policies and procedures, including dress code and attendance.
Maintain front-end supplies, candy, and tobacco products.
Monitor overages and shortages, ensure appropriate managers are notified, and ensure disciplinary action is taken when required.
Know, follow, and enforce applicable state and local laws and company policies for alcohol and tobacco sales, lotto, WIC, charge accounts, debit and credit cards, EBT cards, and gift cards.
Follow and oversee procedures for selling money orders, money transfers, postage stamps, coin-machine services, hunting and fishing licenses, rentals, and promotional tickets.
Know, follow, and enforce anti-money laundering policies and money service business compliance.
Understand how to submit a completed weekly sales report.
Perform other duties as assigned by a manager or supervisor.