HDQ A/R Billing & Collection Specialist

dnata • Orlando, FL

8d

About The Position

The HDQ A/R Billing & Collection Specialist works with staff, location personnel, and customers to ensure accurate and timely billing, dispute resolution, and collections across all lines of business. The role connects Finance with station operations and commercial teams to coordinate customer contracts and safeguard revenue integrity across billing systems, ensuring all billable activity is captured completely, accurately, and on time.

Responsibilities include customer billing and collections; coordinating contract terms and updates; monitoring station data entry in Damarel and reviewing billing activity for completeness and accuracy; identifying revenue leakage and recommending improvements; supporting month-end close and system updates; and maintaining compliance with company policies, government requirements, and audit needs.

Requirements

• Associate's or Bachelor's degree in Accounting, Finance, or a related field preferred.
• Solid understanding of basic bookkeeping and accounting principles.
• Experience with billing systems and reconciliation processes.
• Ability to read and interpret customer contracts and rate schedules and apply them accurately to billing.
• Strong analytical skills, including the ability to identify discrepancies, trends, and root causes in large data sets.
• Sound judgment and problem-solving skills.
• Customer-focused attitude, professionalism, and discretion.
• Excellent communication and interpersonal skills, including the ability to work with and influence station personnel at all levels and create a team environment.
• Detail-oriented, with the ability to track task progress to completion.
• Proficiency with Word, Excel, PowerPoint, and Outlook.
• Knowledge of QuickBooks and MS Dynamics 365 Business Central.
• Ability to manage multiple functions simultaneously.

Nice To Haves

• Experience with FindNet/Damarel or a comparable billing platform.
• Advanced Excel skills, including lookups and pivot tables.
• Associate's or Bachelor's degree in Accounting, Finance, or a related field is preferred.

Responsibilities

• Maintain communication with Station, Regional, and HDQ management regarding account status and develop rapport with customers.
• Generate timely billing for services, follow up on outstanding invoices, resolve billing disputes, and advise of customer profile updates.
• Maintain accounting ledgers by verifying and posting account transactions.
• Serve as the Finance point of contact for customer contracts, coordinating new agreements, renewals, amendments, and terminations with Commercial, Legal, and station management.
• Review contracts for billing terms, rates, fees, payment terms, surcharges, and other provisions affecting invoicing and collections.
• Ensure approved contract terms and rate changes are accurately entered in the billing system, ERP, and customer master data, with correct effective dates.
• Maintain an organized repository of executed contracts, rate schedules, and supporting documentation.
• Track contract expiration and renewal dates and notify stakeholders in advance.
• Communicate relevant contract terms to stations so services are recorded and billed consistently with customer agreements.
• Monitor station data entry in Damarel for completeness, accuracy, and timeliness.
• Perform reconciliations and exception reviews to identify missing, late, duplicate, or incorrect billing data.
• Follow up with stations to correct errors and omissions, obtain missing information, and reinforce entry procedures and cutoff deadlines.
• Track and report station compliance, including timeliness and error rates, and escalate recurring issues to Station, Regional, and HDQ management.
• Identify root causes of revenue leakage and unbilled or under-billed services, and recommend process or system improvements.
• Assist with month-end close activities, including unbilled revenue and accrual analysis and resolution of open billing items.
• Support Damarel billing system updates, testing, and enhancements as required.
• Adhere to company policies and procedures and comply with state, federal, and government agencies.
• Support internal and external audit compliance by providing contract and billing documentation.
• Perform other administrative duties as required.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree