HDQ A/R Billing & Collection Specialist

Dnata•Orlando, FL

About The Position

The A/R Billing & Collection Specialist works with staff, location personnel, and customers to ensure accurate and timely billing, dispute resolution, and collections across all lines of business. The position links Finance with station operations and commercial teams to coordinate customer contracts and protect revenue integrity across billing systems, ensuring billable activity is captured completely, accurately, and on time. The role manages customer billing and collections, serves as Finance’s point of contact for customer contracts, and monitors station data entry in Damarel for revenue assurance. It also supports month-end close, billing-system updates and testing, audit compliance, and other administrative duties.

Requirements

Associate's or Bachelor's degree in Accounting, Finance, or a related field preferred.
Solid understanding of basic bookkeeping and accounting principles.
Experience with billing systems and reconciliation processes.
Ability to read and interpret customer contracts and rate schedules and apply them accurately to billing.
Strong analytical skills, including the ability to identify discrepancies, trends, and root causes in large data sets.
Sound judgment and problem-solving skills.
Customer-focused attitude, professionalism, and discretion.
Excellent communication and interpersonal skills, including the ability to work with and influence station personnel at all levels and foster a team environment.
Detail-oriented, with the ability to track tasks through completion.
Demonstrated proficiency with Word, Excel, PowerPoint, and Outlook.
Demonstrated ability to manage multiple functions simultaneously.

Nice To Haves

Experience with FindNet/Damarel or a comparable billing platform.
Advanced Excel skills, including lookups and pivot tables.
QuickBooks knowledge.
MS Dynamics 365 Business Central knowledge.

Responsibilities

Communicate with Station, Regional, and HDQ management about account status and develop rapport with customers.
Generate timely bills for services, follow up on outstanding invoices, resolve billing disputes, and advise of customer profile updates as needed.
Maintain accounting ledgers by verifying and posting account transactions.
Coordinate customer contracts with Commercial, Legal, and station management, including new agreements, renewals, amendments, and terminations.
Review contracts for billing terms, rates, fees, payment terms, surcharges, and other provisions affecting invoicing and collections.
Ensure approved contract terms and rate changes are accurately entered in the billing system, ERP, and customer master data, with correct effective dates.
Maintain an organized repository of executed contracts, rate schedules, and supporting documentation.
Track contract expiration and renewal dates and notify stakeholders in advance.
Communicate contract terms to stations so services are recorded and billed consistently with customer agreements.
Monitor station data entry in Damarel for completeness, accuracy, and timeliness.
Reconcile and review exceptions, including services performed versus services billed and flight or activity records versus invoices, to identify missing, late, duplicate, or incorrect billing data.
Follow up with stations to correct errors and omissions, obtain missing information, and reinforce data-entry procedures and cutoff deadlines.
Track and report station compliance, including timeliness and error rates, and escalate recurring issues to Station, Regional, and HDQ management.
Identify root causes of revenue leakage and unbilled or under-billed services, and recommend process or system improvements.
Assist with month-end close, including unbilled revenue and accrual analysis and resolution of open billing items.
Support Damarel billing-system updates, testing, and enhancements as required.
Follow company policies and procedures and comply with state, federal, and government agency requirements.
Support internal and external audits by providing contract and billing documentation.
Perform other administrative duties as required.