HCM Platform Specialist, Benefits Technology (Hybrid)

Guardian Life Insurance • Boston, MA

5d • $82,770 - $135,975 • Hybrid

About The Position

Guardian is seeking an HCM Platform Specialist to serve as a subject matter expert across platforms such as Workday and UKG and support the implementation and operation of integrations within Guardian’s API ecosystem. The role partners with customers, Sales, Product, and Technology teams to design, implement, and optimize scalable HCM and benefits integrations. It draws on expertise in plan configuration, eligibility management, and business processes to support customer outcomes and Guardian’s digital capabilities.

The specialist advises customers on HCM technology, benefits administration, and integration design; guides implementation and onboarding; and troubleshoots integration issues across customer HCM environments and Guardian systems. The role also collaborates with internal teams to improve processes and capabilities, and uses customer insights to influence Guardian’s API ecosystem, onboarding processes, and partner connectivity strategy. The position reports to the Digital leadership team within Guardian’s Digital organization. Primary locations are Boston, MA; New York, NY; Holmdel, NJ; and Bethlehem, PA. Up to 10% travel may be required.

Requirements

• Bachelor’s degree or equivalent work experience.
• At least 5 years of experience supporting HCM platforms, HR technology systems, benefits administration platforms, or related technologies.
• Hands-on experience configuring and supporting Workday, UKG Pro, UKG Ready, Workforce Management, or similar HCM platforms.
• Strong knowledge of benefits administration, including plan design, eligibility rules, life events, and enrollment processes.
• Experience supporting carrier integrations and API-enabled data exchanges.
• Understanding of HCM business processes, including employee lifecycle management, benefits administration, payroll, and time management concepts.
• Experience evaluating business requirements, reviewing system configurations, and recommending scalable integration solutions.
• Strong analytical, troubleshooting, and root-cause analysis skills.
• Excellent verbal and written communication skills, including the ability to explain technical concepts to diverse audiences.

Nice To Haves

• Experience supporting API, EDI, and file-based integration models.
• Experience working directly with large enterprise customers during software implementation or onboarding initiatives.
• Knowledge of benefits administration and insurance industry technology ecosystems.
• Experience collaborating across Product, Technology, Operations, and Customer Success organizations.
• Familiarity with agile product and technology environments.

Responsibilities

• Partner with Sales and Solutions teams to advise prospective customers on HCM integration capabilities, implementation approaches, and configuration best practices.
• Guide customers through implementation and onboarding, reviewing HCM configurations, business processes, and data requirements to support successful integrations.
• Troubleshoot and resolve integration issues across customer HCM environments and Guardian systems, providing consultative support during implementation and ongoing operations.
• Collaborate with Product, Technology, and Operations teams to identify opportunities for standardization, process improvements, and enhanced integration capabilities.
• Use customer insights and implementation experience to influence Guardian’s API ecosystem, onboarding processes, and partner connectivity strategy.

Benefits

• Eligible colleagues may have access to contemporary, supportive, flexible, and inclusive benefits and resources; benefits apply to full-time eligible employees.
• Skill-building and leadership development opportunities.
• Philanthropic opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level