HCM Benefits Specialist I

Insperity•Scottsdale, AZ

About The Position

The HCM Benefits Specialist I supports clients using the benefits administration module in isolved, with an emphasis on customer service, teamwork, and problem solving. The position produces, maintains, and distributes benefits communications and provides related internal and external training. It also guides IT on HCM system maintenance and vendor integrations, and works with Traditional Employment Solutions (TES) leadership as a liaison between Insperity and vendors to support timely benefits enrollment, ACA reporting, and client satisfaction. The role requires subject matter knowledge of Insperity Insurance Services (IIS) products and benefits administration services. The specialist supports client onboarding and benefits plan setup, develops processes for TES clients, and provides operational support to clients and Insperity service teams. The role monitors enrollment, orientations, and knowledge-management functions to identify training and communication needs; maintains expertise on TES products and plan changes; and provides feedback on market, product, and service requirements. The specialist also ensures client and quality requirements are met and that internal insurance products align with the traditional payroll bundle offering.

Requirements

High school diploma or equivalent required.
Ability to communicate and present ideas clearly and effectively, orally and in writing, with strong English, grammar, spelling, vocabulary, punctuation, composition, and proofreading skills.
Ability to use appropriate software to create communications materials, including booklets, PowerPoint presentations, complex charts and forms in Word, and interactive, hyperlinked PDFs in Adobe Acrobat.
In-depth knowledge of health and welfare benefits products.
Ability to understand and explain multiple business functions and complex employee benefits and health and welfare insurance concepts in clear, concise language.
Ability to understand and apply elements of style and graphic standards.
Ability to plan, organize, prioritize, and coordinate multifaceted projects and manage workflow under narrow time limitations.
Experience with print, fulfillment, and other vendor relationships to coordinate complex communications projects from start to finish.
Analytical problem-solving skills, including drawing conclusions from information and research and implementing solutions effectively.
Ability to take control of problems and organize resources and knowledge to find efficient, effective solutions.
Strategic, intuitive, and creative thinking applied to developing and maintaining complex benefits communications and process improvements.
Strong customer service attitude and effective teamwork skills.

Nice To Haves

Bachelor’s degree in a related field preferred.
One to three years of experience in benefits administration, benefits, or a related field preferred.

Responsibilities

Support client onboarding to vendors, including auditing benefit plan setups, reviewing policy guidelines, training clients, and facilitating integrations from the HCM system.
Develop processes and procedures to support TES clients.
Provide benefits administration support for clients and internal Insperity service teams.
Create, maintain, and disseminate operational communications and training for internal teams and clients, including health and welfare benefits content.
Maintain expertise in TES product offerings and stay current on plan changes.
Serve as a subject matter expert for benefits administration services provided through vendors and Insperity; identify feature enhancements and communicate them to internal and external vendors.
Work with TES to ensure timely communication of training materials for new benefits offerings and plan or product changes.
Monitor and analyze online enrollment, orientations, and knowledge-management functions to identify needs for new or modified staff training and client or employee communications.
Ensure client and quality requirements for benefits administration are met and internal insurance products adhere to the traditional payroll bundle offering.
Develop an in-depth understanding of clients’ business problems, practices, challenges, and requirements related to benefits administration and payroll system integrations.
Provide feedback to marketing, operations, and TES leadership regarding market competitiveness and product or service requirements.
Provide guidance to IT regarding maintenance of the HCM system and vendor integrations.
Act as a liaison between Insperity and vendors to support timely client benefits enrollment, ACA reporting, and client satisfaction.