HCM Platform Specialist, Benefits Technology (Hybrid)

Guardian Life Insurance Company • Boston, MA

4d • Hybrid

About The Position

Guardian is seeking an HCM Platform Specialist to serve as a subject matter expert across platforms such as Workday and UKG, supporting implementation and operation of integrations within Guardian's API ecosystem. The role partners with customers, Sales, Product, and Technology teams to design, implement, and optimize scalable HCM and benefits integrations. It draws on expertise in plan configuration, eligibility management, and business processes to deliver customer outcomes and help develop Guardian's digital capabilities.

The specialist acts as a trusted advisor at the intersection of customer success, benefits administration, and digital transformation. The role involves solving integration challenges, explaining technical concepts in practical business terms, identifying risks, guiding decisions, and working across stakeholders to improve customer outcomes and operational excellence.

The position reports to the Digital leadership team within Guardian's Digital organization. Primary locations are Boston, Massachusetts; New York, New York; Holmdel, New Jersey; and Bethlehem, Pennsylvania. Up to 10% travel may be required for customer meetings, internal collaboration, and business events.

Requirements

• Bachelor's degree or equivalent work experience.
• At least 5 years of experience supporting HCM platforms, HR technology systems, benefits administration platforms, or related technologies.
• Hands-on experience configuring and supporting Workday, UKG Pro, UKG Ready, Workforce Management, or similar HCM platforms.
• Strong knowledge of benefits administration, including plan design, eligibility rules, life events, and enrollment processes.
• Experience supporting carrier integrations and API-enabled data exchanges.
• Understanding of HCM business processes, including employee lifecycle management, benefits administration, payroll, and time management concepts.
• Experience evaluating business requirements, reviewing system configurations, and recommending scalable integration solutions.
• Strong analytical, troubleshooting, and root-cause analysis skills.
• Excellent verbal and written communication skills, including the ability to explain technical concepts to diverse audiences.
• Must be legally authorized to work in the United States without requiring employment-based visa sponsorship now or in the future.

Nice To Haves

• Experience supporting API, EDI, and file-based integration models.
• Experience working directly with large enterprise customers during software implementation or onboarding initiatives.
• Knowledge of benefits administration and insurance industry technology ecosystems.
• Experience collaborating across Product, Technology, Operations, and Customer Success organizations.
• Familiarity with agile product and technology environments.

Responsibilities

• Advise prospective customers, in partnership with Sales and Solutions teams, on HCM integration capabilities, implementation approaches, and configuration best practices.
• Guide customers through implementation and onboarding, reviewing HCM configurations, business processes, and data requirements to support successful integrations.
• Troubleshoot and resolve integration issues across customer HCM environments and Guardian systems, providing consultative support during implementation and ongoing operations.
• Collaborate with Product, Technology, and Operations teams to identify opportunities for standardization, process improvements, and enhanced integration capabilities.
• Use customer insights and implementation experience to influence the evolution of Guardian's API ecosystem, onboarding processes, and partner connectivity strategy.

Benefits

• Contemporary, supportive, flexible, and inclusive benefits and resources for eligible colleagues.
• Skill-building, leadership development, and philanthropic opportunities.
• The role may be eligible for annual, sales, or other incentive compensation in addition to salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level