HCM Benefits Specialist I

Insperity•Madison, WI

About The Position

The HCM Benefits Specialist I is responsible for producing, maintaining, and distributing benefits communications and related internal and external training. The role guides IT on maintenance of the HCM system and vendor integrations, and works with Traditional Employment Solutions (TES) leadership as a liaison between Insperity and vendors. The specialist helps ensure timely client benefits enrollment, ACA reporting, and client satisfaction, and applies subject matter knowledge across Insperity Insurance Services product offerings. The position supports clients using the benefits administration module in isolved, with an emphasis on customer service, teamwork, and problem solving. It also supports benefits administration for clients and internal service teams, maintains expertise in TES offerings, and helps assess training and communication needs as benefits products, plans, and administrative processes change.

Requirements

High school diploma or equivalent.
Ability to communicate and present ideas effectively, clearly, and concisely, orally and in writing, with excellent English, grammar, spelling, vocabulary, punctuation, composition, and proofreading skills.
Ability to use appropriate software to create communications collateral, including imposed booklets, PowerPoint presentations, complex charts and forms using Word, and interactive, hyperlinked PDFs using Adobe Acrobat.
In-depth knowledge of health and welfare benefits products.
Ability to understand and communicate multiple business functions and complex employee benefits and health and welfare insurance concepts and products in clear, concise, plain English.
Understanding and correct application of elements of style and graphic standards.
Ability to plan, organize, prioritize, and coordinate multifaceted projects, and organize workflow under narrow time limitations.
Experience with print, fulfillment, and other vendor relationships to coordinate complex communications projects from start to finish.
Analytical problem-solving skills, including drawing appropriate conclusions from information and research and implementing solutions effectively.
Ability to take control of problems and organize resources and knowledge to reach solutions efficiently and effectively.
Strategic, intuitive, and creative thinking applied to developing and maintaining complex benefits communications and process improvements.
Strong customer service attitude and effective teamwork skills.

Nice To Haves

Bachelor’s degree in a related field.
One to three years of experience in benefits administration, benefits, or related fields.

Responsibilities

Support client onboarding to vendors, including auditing benefit plan setups, reviewing policy guidelines, delivering client training, and facilitating integrations from the HCM system.
Develop processes and procedures to support TES clients.
Provide benefits administration support to clients and internal Insperity service teams.
Provide timely operational communications and training for internal teams and clients, including maintaining and disseminating health and welfare benefits content.
Maintain expertise in TES product offerings and stay informed about plan changes.
Serve as a subject matter expert for benefits administration services provided through vendors and Insperity; identify feature enhancements and communicate them to internal and external vendors.
Work with TES to ensure timely communication of training materials related to new benefits offerings and plan or product changes.
Monitor and analyze online enrollment, orientations, and knowledge management functions to assess needs for new or modified staff training and client or employee communications about benefits products or administrative issues.
Ensure client and quality requirements for benefits administration are met and internal insurance products align with the traditional payroll bundle offering.
Develop an in-depth understanding of clients’ business problems, practices, challenges, and requirements related to benefits administration and payroll system integrations.
Provide feedback to marketing, operations, and TES leadership about market competitiveness and product or service requirements.