Benefits Technology Specialist

Hub International Insurance•Kansas City, MO

2d•Hybrid

About The Position

The Benefits Technology Specialist develops, manages, and expands the agency’s internal capabilities and expertise in implementing benefits administration and HRIS technology systems for clients. The role helps position HUB as a leader in technology solutions for small and mid-market employers, with the goal of improving enrollment experiences for members and simplifying administration for employers and internal service teams. The position is hybrid and requires three days per week in the office. It focuses on Employee Navigator, including implementation and renewal processes, client demonstrations, user training, system configuration, ACA reporting, and carrier/vendor EDI connections and payroll integrations. The specialist also supports internal sales and service teams, helps sell and implement voluntary benefits, and trains other employees to build consistent capabilities across locations. Some travel by car is required to meet clients and attend outside events.

Requirements

High school diploma or equivalent.
At least 3–5 years of related experience as an Account Manager or Account Representative in the employee benefits arena; an equivalent combination of education and experience is acceptable.
Client-facing experience.
Hold a State Life & Health License or be able to obtain one within 120 days.
Valid driver’s license and dependable transportation.
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint, and ability to follow guidelines for using BMS (BenefitPoint) for premium efficiency.
Ability to read and interpret documents, write routine reports and correspondence, and speak effectively with customers and teammates.
Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
Ability to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructions, and work with abstract and concrete variables.
Ability to collaborate with internal and external teams, communicate effectively, show initiative, demonstrate attention to detail, and work with a team while adhering to deadlines.
Ability to meet the physical demands of the role, including regularly talking or hearing, frequently standing, walking, sitting, and using hands, and occasionally lifting or moving up to 25 pounds.

Nice To Haves

Bilingual ability in English and Spanish.

Responsibilities

Maintain thorough knowledge of Employee Navigator, including its capabilities, limitations, and strategic direction.
Develop and maintain implementation and renewal processes that promote consistent execution, accurate data, and scalable services.
Monitor industry trends and emerging enrollment-related technologies.
Demonstrate Employee Navigator to clients and prospects.
Teach and train employer and service-team users to use the system effectively.
Deploy appropriate system capabilities for each client situation.
Communicate and educate internal sales and service teams about system updates, changes, and competitive advantages.
Assist sales and service teams with selling and implementing voluntary benefits.
Use voluntary benefits and carrier technology credits to offset system costs for clients whenever possible.
Manage ACA reporting for clients using Employee Navigator who select the service.
Maintain knowledge of carrier/vendor EDI connections and integrations with payroll providers.
Train and develop other internal and regional employees on Employee Navigator as needed.
Follow HUB Broker Standards.