Benefits Technology Specialist

HUB International•St. Louis, MO

4d•$55,000 - $65,000•Hybrid

About The Position

The Benefits Technology Specialist develops, manages, and expands the agency’s internal capabilities and expertise in implementing benefits administration and HRIS technology systems for clients. The role helps position HUB as a leader in technology solutions for small and mid-market employers, improving enrollment experiences for members and making administration easier for employers and internal service teams. This is a hybrid role requiring three days per week in the office. Some travel by car is required to meet clients and attend outside events. The specialist maintains expertise in Employee Navigator and related enrollment technology, creates consistent and scalable implementation and renewal processes, demonstrates and deploys system capabilities, and trains clients and internal users. The role also supports voluntary-benefit sales and implementation, ACA reporting for participating clients, carrier and vendor EDI connections, payroll integrations, and training for regional employees. The position must follow HUB Broker Standards.

Requirements

High school diploma or equivalent required.
At least 3–5 years of related experience as an Account Manager or Account Representative in the employee benefits arena; an equivalent combination of education and experience is acceptable.
Client-facing experience required.
State Life & Health License, or ability to obtain the license within 120 days.
Valid driver’s license.
Dependable transportation.
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
Ability to follow guidelines for working in BMS (BenefitPoint) for premium efficiency with the team.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively with customers and teammates.
Ability to perform arithmetic using whole numbers, common fractions, and decimals.
Ability to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructions in mathematical or diagram form, and work with abstract and concrete variables.
Ability to meet the role’s physical demands, including regularly talking or hearing; frequently standing, walking, sitting, and using hands to finger, handle, or feel; and occasionally lifting or moving up to 25 pounds.
Ability to meet the role’s close-vision and distance-vision requirements.

Nice To Haves

Bilingual ability in English and Spanish.

Responsibilities

Maintain thorough knowledge of Employee Navigator, including its capabilities, limitations, and strategic direction.
Develop and maintain implementation and renewal processes that support consistent execution, accurate data, and scalable services.
Monitor industry trends and emerging enrollment-related technologies.
Demonstrate Employee Navigator to clients and prospects.
Teach and train employer and service-team users to use the system effectively.
Deploy appropriate system capabilities for each client situation.
Communicate and educate internal sales and service teams about system updates, changes, and competitive advantages.
Assist sales and service teams with selling and implementing voluntary benefits.
Use voluntary benefits and carrier technology credits to offset system costs for clients whenever possible.
Manage ACA reporting for clients using Employee Navigator who select this service.
Support the setup and maintenance of carrier and vendor EDI connections and integrations with payroll providers.
Train and develop internal and regional employees on Employee Navigator as needed to increase capacity and consistency across locations.
Follow HUB Broker Standards.
Travel by car to meet with clients and attend outside events as required.