HBCU Early College Prep Student Success Coach

Delaware State University•HBCU Early College Prep - NY, DE

20d

About The Position

The HBCU Early College Prep Student Success Coach supports high school students participating in Delaware State University’s Dual Enrollment and Early College programs. The Coach provides enrollment guidance and personal support to help students succeed in both high school and college coursework. The role collaborates with students, parents, school counselors, and university departments to promote retention, achievement, and a smooth transition into higher education. A successful candidate is enthusiastic about working with high school students, communicates and solves problems effectively, and thrives in a fast-paced, student-centered environment. The Coach provides individualized academic guidance, manages student caseloads, monitors progress, and coordinates referrals to academic support. The position also guides students through university program requirements, facilitates career and college readiness activities, maintains ongoing communication with students and families, and plans workshops, orientations, and events that introduce students to the HBCU experience. The Coach documents interactions and outcomes in the CRM system, follows institutional and FERPA requirements, participates in professional development, and contributes to program assessment and improvement. The position requires a bachelor’s degree and at least two years of experience in academic advising, student success, or K-12/college partnerships. A master’s degree and experience with high school students or early college programs are preferred. The role requires frequent travel to partner high schools, including evenings or weekends as needed.

Requirements

Bachelor’s degree required.
At least two years of experience in academic advising, student success, or K-12/college partnerships.
Strong interpersonal communication skills.
Knowledge of dual enrollment, academic success strategies, and student development principles.
Ability to build rapport and communicate effectively with students, parents, and school partners.
Proficiency with CRM systems, Banner, and Canvas.
Commitment to equity, inclusion, and supporting diverse student populations.
Organizational and problem-solving skills, with the ability to manage multiple priorities.
Willingness to travel frequently to partner high schools, including evenings or weekends as needed.
Knowledge of FERPA, student retention strategies, and HBCU history and mission.
Ability to perform essential job functions with or without reasonable accommodation.

Nice To Haves

Master’s degree in Education, Counseling, Higher Education, or a related field.
Experience working with high school students or early college programs.

Responsibilities

Provide individualized academic coaching and guidance to dual enrollment students, aligning course selection with high school and college requirements.
Manage assigned student caseloads from inquiry through completion through proactive outreach, academic monitoring, and timely interventions.
Maintain expertise in Delaware State University dual enrollment policies, registration procedures, and academic standards.
Facilitate early career exploration and college transition planning through workshops and goal-setting activities.
Track academic performance, identify at-risk students, and coordinate referrals for tutoring or academic support.
Serve as a liaison among students, parents, high school administrators, counselors, and university offices to streamline processes and resolve issues.
Maintain consistent contact with students and families by phone, email, text, and video conferencing.
Plan and lead workshops, orientations, and events that prepare students for college and highlight the HBCU experience, including cultural showcases, student panels, Greek-life events, and DSU traditions.
Collaborate with campus partners, including Student Affairs, the Office of Student Success, and the Office of Admissions, to deepen students’ sense of belonging and identity.
Document interactions and student outcomes in the Customer Relation Management (CRM) system for accurate tracking and reporting.
Participate in professional development, maintain compliance with institutional and FERPA policies, and contribute to program assessment and improvement.
Perform additional duties as assigned.
Maintain ethical responsibility and confidentiality in student interactions.
Demonstrate cultural competence and professionalism, promote a student-centered and inclusive environment, and support Delaware State University’s mission, values, and the HBCU legacy.