College Success Coach

Liberty University•Lynchburg, VA

8d•$44,000 - $46,000•Onsite

About The Position

The College Success Coach is a proactive, relational guide for a cohort of Liberty University residential students. Working independently and exercising sound judgment and discretion, the Coach builds intentional coaching relationships to help students develop personalized strategies for academic, personal, and vocational success. Coaches help students define and refine their goals, encourage belonging, engagement, and perseverance, identify barriers early, use student data to guide outreach, and connect students with campus resources. The role also tracks student progress and contributes to data-informed student success initiatives. This full-time, onsite staff position is part of the College of Applied Studies & Academic Success (CASAS) and reports to the Assistant Director of College Success Services. The role may be filled at Level I, II, or III, with qualifications varying by level. The position involves occasional outdoor event facilitation and may require travel to local and campus locations, using a personal or University vehicle.

Requirements

Level I: Bachelor’s degree.
Level I: 1–2 years of professional experience in higher education or a related field.
Level II: Bachelor’s degree.
Level II: 3–5 years of professional experience in higher education or a related field.
Level II: Experience using student data to inform outreach and support strategies.
Level III: Master’s degree.
Level III: 5 or more years of professional experience, including at least 2 years as a College Success Coach at Liberty University.
Level III: Demonstrated ability to mentor, support, and train staff and to fill temporary gaps in departmental service.
Level III: Advanced proficiency using data systems to track student progress and inform coaching practices.
Communicate clearly and professionally, verbally and in writing, in English; represent Liberty University professionally in public communications.
Strong organizational and computer skills.
Ability to reason, analyze information and events, and apply judgment to solve routine and complex problems.
Ability to travel to local and campus locations.
For LU-approved driver certification: be at least 21 years old, have a valid driver’s license and at least five years of documented driving history, and maintain a clean driving record.
When driving for the position: provide proof of a valid driver’s license, acceptable DMV record, LU Driving Approval, and liability insurance.
Ability to sit for deskwork or keyboard use; hear and speak to communicate; stand, walk, and climb stairs; handle materials, reach overhead, kneel, or stoop; and regularly lift 10 pounds or less.

Nice To Haves

Level I: Familiarity with student information systems or data-tracking tools.
Level II: Master’s degree.

Responsibilities

Build developmental relationships with students through individual coaching, group interactions, and follow-up by email, phone, or in-person meetings; maintain accurate records of interactions and progress.
Serve as a trusted point of contact throughout students’ academic journeys, fostering belonging and providing individualized support informed by student goals, challenges, academic information, and engagement data.
Help students develop the skills and confidence to use academic tools, take ownership, and advocate for themselves.
Manage a student caseload using proactive, data-informed engagement strategies, including new-student welcomes, non-registration interventions, and academic-standing follow-ups.
Collaborate with faculty, academic departments, and campus partners to coordinate student support and share relevant data insights.
Connect students with campus resources, including tutoring, counseling, financial aid, and career services.
Participate in student-success initiatives such as recruitment events, career fairs, and retention-focused efforts, contributing data-informed insights.
Perform other student-support duties deemed necessary by CASAS leadership.
Adhere to Liberty University policies and represent the University in an exemplary manner.
Work effectively as a team member while embracing and fostering LU’s Christian model and mission, “Training Champions for Christ.”