College and Career Success Coach

State College of Florida, Manatee-Sarasota • Bradenton, FL

1d

About The Position

The College and Career Success Coach works with students to help them achieve their educational goals by providing holistic student support and academic and career success coaching. The Coach guides prospective and current students through enrollment and advisement, including admissions, career and academic program counseling, financial aid, and class scheduling. The Coach serves as a mentor and coach throughout the student life cycle, from admission to graduation, and engages students through available communication methods to advance student success and retention.

The role manages an assigned student caseload, develops personalized plans aligned with guided pathways, connects students with academic, financial, and personal support, and collaborates with faculty, program leaders, and college departments. The Coach also supports career readiness, student outreach, retention initiatives, and continuous improvement of student services. This is a career-level position. Job duties may change, and additional duties may be assigned.

Requirements

• Bachelor’s degree.
• At least one year of experience in customer service, education, career counseling, crisis work, coaching, or a related field.
• Strong written and verbal communication skills across a variety of mediums.
• Ability to interact and maintain good working relationships with individuals from varying social and cultural backgrounds.
• Ability to read and interpret complex information, communicate with students, and listen attentively.
• Ability to perform calculations and interpret rates, ratios, percentages, and bar graphs.
• Ability to solve practical problems and interpret written, oral, diagram/chart, or schedule instructions.
• Ability to retain and use detailed information and quickly access additional information using multiple technologies and channels.
• Ability to manage multiple tasks, work in a fast-paced environment, work independently, meet deadlines, and prioritize simultaneous requests.
• Ability to maintain confidentiality.
• Working knowledge of word processing, spreadsheets, email, and the Internet, and ability to learn College database software.
• Strong technical skills, including contact management software and mobile applications, and ability to quickly learn and use technology platforms.
• No supervisory experience is required.
• No certificates or licenses are required.

Nice To Haves

• Master’s degree.
• Knowledge of college and higher education programs and curricula.
• Leadership experience.

Responsibilities

• Proactively manage an assigned student caseload through needs assessment, progress evaluation, identification of challenges, interventions, and personalized solutions.
• Develop plans with prospective and current students to achieve academic and career goals in alignment with the College’s guided pathways.
• Help students navigate enrollment, career exploration, and academic major selection.
• Partner with academic program managers, directors, and officials to stay current on academic programs and support students in their selected programs of study.
• Ensure student success plans support timely completion and access to academic, financial, and personal resources.
• Use available technologies to improve student planning and customer service.
• Help students identify opportunities to earn credentials, certificates, internships, and degrees within their pathways, and explain post-associate degree opportunities at the College.
• Partner with Workforce Development to facilitate career-focused workshops and training for students transitioning to employment and the workplace.
• Serve as a coach, mentor, and academic advisor throughout the student life cycle.
• Teach students to use College technologies and resources effectively.
• Identify academically at-risk students, facilitate appropriate interventions, and coordinate with College personnel to address personal and financial barriers to student success.
• Collaborate with faculty on individual student success strategies and promote courses and academic programs.
• Promote College and Career Success initiatives through outreach to students and faculty.
• Build trusting relationships with a diverse student population through personalized, constructive, engaging, motivating, and intentional interactions.
• Evaluate processes, daily operations, and student interactions for efficiency and improvement.
• Provide exceptional customer service, respond promptly to voicemails, emails, and text messages in accordance with team guidelines, and communicate professionally with all constituencies.
• Evaluate the effectiveness of student engagement and prepare reports as needed for supervisors.
• Maintain accurate student information, quantitative analytics, and qualitative insights in contact management systems, including clear and concise notes on conversations and appointments.
• Support students facing difficult situations by assessing their needs, developing action plans, and connecting them with appropriate resources.
• Participate in assigned strategic enrollment initiatives, including new student orientation, Guided Pathways initiatives, and First-Year Experience activities.
• Perform additional duties as assigned by Student Services and Enrollment Management leadership.

Benefits

• Low-cost State of Florida medical, dental, and vision insurance for eligible employees.
• Tuition scholarships for employees and eligible dependents.
• Paid life insurance.
• Employer contributions to the Florida Retirement System (FRS).
• Paid sick and/or vacation leave for eligible full-time employees, in accordance with College policy.
• Complimentary access to wellness activities.
• Four-day work week during June and July for eligible 12-month employees working in the summer.
• Paid winter break and spring break.
• Eligible dependents may access the on-campus Collegiate School.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level