College Success Coach - CASAS

Liberty University•Lynchburg, VA

6d•Onsite

About The Position

The College Success Coach is a proactive, relational guide for a cohort of Liberty University residential students. Working independently and exercising sound judgment and discretion, the Coach builds intentional coaching relationships to help students develop personalized strategies for academic, personal, and vocational success. Coaches help students define and refine their goals, provide ongoing encouragement, foster belonging and engagement, identify barriers early, use student data to guide outreach, and connect students with campus resources. The role includes tracking student progress and contributing to data-informed student success initiatives. This is a full-time staff position within the College of Applied Studies & Academic Success (CASAS), reporting to the Assistant Director of College Success Services. The position is onsite and may involve travel to local and campus locations, including occasional outdoor events. The typical work environment is climate controlled, well lighted, and moderately noisy.

Requirements

Bachelor’s degree required for Level I and Level II; master’s degree required for Level III.
Level I: 1–2 years of professional experience in higher education or a related field.
Level II: 3–5 years of professional experience in higher education or a related field, and experience using student data to inform outreach and support strategies.
Level III: 5 or more years of professional experience, including at least 2 years as a College Success Coach at Liberty University.
Level III: demonstrated ability to mentor, support, and train staff, and to help cover temporary gaps in departmental service.
Level III: advanced proficiency using data systems to track student progress and inform coaching practices.
Ability to communicate effectively verbally and in writing in English, and to represent Liberty University professionally in public.
Strong organizational and computer skills.
Ability to reason, analyze information and events, exercise judgment, and solve routine and complex problems.
Ability to travel to local and campus locations.
For LU-approved driver certification: be at least 21 years old, have a valid driver’s license and at least five years of documented driving history, and maintain a clean driving record. When driving for work, provide an acceptable DMV record, LU Driving Approval, and liability insurance.

Nice To Haves

Level I: familiarity with student information systems or data tracking tools.
Level II: master’s degree preferred.

Responsibilities

Build developmental relationships through individual coaching, group interactions, and follow-up by email, phone, or in-person meetings; maintain accurate records of student interactions and progress.
Serve as a trusted contact throughout students’ academic journeys, promoting belonging and providing individualized support informed by academic and engagement data.
Help students build skills and confidence using academic tools, take ownership, and understand their own academic information.
Manage a student caseload using proactive, data-informed engagement, including new-student welcomes, non-registration interventions, and academic-standing follow-ups.
Collaborate with faculty, academic departments, and campus partners, sharing relevant data insights to coordinate student support.
Connect students with campus resources such as tutoring, counseling, financial aid, and career services.
Participate in student-success activities, including recruitment events, career fairs, and retention initiatives, and contribute data-informed insights.
Perform other student-support duties as directed by CASAS leadership.
Adhere to Liberty University policies and represent the University in an exemplary manner.
Work effectively as a team member and embrace and foster LU’s Christian model and mission, “Training Champions for Christ.”