Success Coach

Northwest State Community College•Northwest State Community College - Main Campus, OH

About The Position

The Success Coach assists with implementing the TRIO Student Support Services (SSS) program to promote academic success, degree or certificate completion, and transfer to a four-year college or university. The role supports and coordinates program projects and activities and serves as a positive college ambassador to learners, staff, and the community. The position is contingent on TRIO SSS grant funding. The coach recruits and onboards learners, assesses their needs and barriers, develops and conducts workshops, and connects them with college and community resources. The position provides ongoing coaching, case management, follow-up, and retention support; maintains student tracking information; and shares learner feedback and assessment data with the program director. The coach also participates in program events, special projects, and professional development while protecting the confidentiality of student records and other sensitive information. The role frequently involves contact with current, former, and prospective students, the general public, guidance counselors, and government agencies. The college is an equal opportunity employer and educator and provides reasonable accommodations to applicants and employees with disabilities.

Requirements

Bachelor’s degree in education, counseling/student services, or a closely related field.
Experience and ability to teach a topic or key concept that supports academic success for students in the TRIO program.
Training or experience in programs that promote persistence, transfer, and graduation rates.
Strong personal communication and presentation skills.
Demonstrated ability to work with diverse groups of people.
Knowledge of how to meet the needs of at-risk populations.
Computer skills appropriate to the area and ability to update skills as computer technology changes, including proficiency in Microsoft Office Suite programs.
Ability to work independently and collaboratively with others or in teams.
Ability to prioritize tasks and problem-solve.
Ability to travel to various locations.

Nice To Haves

Master’s degree.
Two years of experience working with similar projects or programs for disadvantaged individuals.
Personal experience overcoming barriers similar to those faced by program participants and/or experience working with first-generation, low-income, or disabled learners in higher education.
Experience with Student Information Systems and Learning Management Systems.

Responsibilities

Participate in recruitment through events, marketing, and outreach.
Build faculty and staff awareness of the TRIO project through fact sheets, campus events, or meetings.
Conduct orientation to onboard TRIO learners into the program.
Assess learners’ needs, abilities, and barriers holistically.
Design and conduct workshops for learners.
Connect learners with college and community resources, including tutoring, academic advising, financial aid, the registrar, career services, accessibility services, and transfer opportunities.
Provide ongoing case management, follow-up, and retention initiatives to support learner success.
Meet regularly with learners for individual coaching sessions.
Participate in and assist the team with special projects and events.
Update and maintain student tracking software to monitor program progress and goal attainment.
Provide learner feedback and assessment data to the program director as needed.
Participate in professional development activities as requested by the program director.
Maintain confidentiality of student records and other confidential or sensitive information.