Success Coach

Tarrant County College District•Detroit, MI

1d•Onsite

About The Position

The Success Coach is responsible for coaching prospective and First Time in College (FTIC) students through the enrollment process. The role provides guidance on educational planning, career pathway selection, and access to College resources that support student success. The position is based at the Northwest Campus and is not eligible for remote work. The standard schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with one day per week scheduled from 10:00 a.m. to 7:00 p.m.; the specific day is to be determined. Flexible hours, including evenings and weekends, may also be required to support student and College needs. The Success Coach conducts pre-enrollment and student workshops, explains enrollment and academic program steps, and helps students use online systems and campus resources. The coach works with the Registrar and Financial Aid offices, supports career exploration and pathway selection, shares information about student life and campus resources, and contributes to College retention activities. The position works under the supervision of the assigned campus leader.

Requirements

Bachelor’s degree and one year of work experience related to the essential performance requirements, or an equivalent combination of education and work-related experience.
Knowledge of student success, enrollment, retention, and educational support practices.
Knowledge of career exploration resources and career pathway selection processes.
Knowledge of College academic programs, student services, and campus resources.
Excellent customer service and interpersonal skills, including strong listening, verbal, and written communication.
Ability to present workshops and deliver information to students and groups.
Skill in using computer applications and enterprise systems, including Microsoft Office.
Ability to work effectively with students from different backgrounds.
Ability to assist students with enrollment, educational planning, and career pathway exploration.
Ability to work effectively in a collaborative environment.
Ability to work flexible hours that may include evenings and weekends.

Nice To Haves

At least one year of experience working with First Year Experience programs in a community college environment.
At least one year of experience with career interest inventory testing procedures and outcomes.
Multilingual ability in language(s) beyond English.

Responsibilities

Conduct pre-enrollment workshops.
Educate students on the steps necessary to complete the enrollment process.
Work closely with the Registrar and Financial Aid offices to assist students entering the College.
Use career and education tools, such as MyPlan and Career Coach, to provide career information related to students’ interests and aptitudes.
Assist students with career pathway selection by answering questions, providing information, and offering other support as needed.
Educate students on the academic program steps necessary to complete a certificate or degree, including how to navigate online systems and campus information and resources.
Provide information about student life opportunities, including campus activities, organizations, and other campus resources.
Support College retention activities, including advising, counseling services, transfer events, career events, and related activities.
Coordinate and present workshops for students, including topics such as financial literacy and study skills.
Attend work regularly and punctually, follow a work schedule, and complete required training and professional development.
Support the mission, values, goals, and principles of the College.
Perform other related tasks as required.