Success Coach II

Texas A&M • College Station, TX

23h • Onsite

About The Position

The Academic Success Center at Texas A&M University is seeking a student-focused Scholastic Performance Specialist II (Success Coach) to plan, develop, implement, and manage student scholastic performance programs and activities. The Success Coach provides scholastic direction, works with students individually and in groups, and connects them with resources to support academic success. The position monitors student progress, maintains records, analyzes data, and prepares reports.

The role maintains an individual student caseload, supports retention for identified student groups, and coordinates with university and college offices about academic progress and relevant policies. The position requires occasional evening or weekend work and includes meetings and conferences with students and student groups beyond usual working hours. Work takes place in general office conditions, with most time spent in contact with students.

Requirements

• Bachelor’s degree in an applicable field or an equivalent combination of education and experience.
• At least one year of experience in advising, recruiting, counseling, teaching, coaching, Student Affairs, or another related area; the posting also separately lists two years of related experience as required.
• Technical experience with word processing, spreadsheets, and PowerPoint.
• Ability to multitask and work cooperatively with others.
• Ability to facilitate competent public speaking.
• Knowledge of student development in higher education.
• Ability to help students develop educational and personal goals.
• Knowledge of Texas A&M University’s history, mission, vision, values, and culture.
• Knowledge of the history and role of success coaching in higher education and at Texas A&M University.
• Knowledge of Texas A&M University policies, procedures, rules, and regulations relevant to success coaching.
• Knowledge of or experience with FERPA.
• Knowledge of the characteristics, needs, and experiences of emerging student populations.
• Knowledge of how to create and maintain welcoming environments in success-coaching interactions for emerging student populations.
• Knowledge of resources and appropriate, effective responses to address student well-being.
• Ability to use information technology applicable to success-coaching roles.
• Knowledge of training methods and techniques for planning, designing, developing, and delivering engaging, effective, relevant, and applicable success-coaching content to achieve desired learning outcomes.

Nice To Haves

• Master’s degree in an applicable field or an equivalent combination of education and experience.
• Four years of experience in advising, recruiting, counseling, teaching, coaching, Student Affairs, or another related area.
• Advanced technical experience with word processing, spreadsheets, and PowerPoint.

Responsibilities

• Maintain an individual caseload of students.
• Meet with, refer, and follow up with students regarding general scholastic questions, concerns, and needs.
• Support retention of identified student groups through coaching, mentoring, monitoring student grades, and other support activities.
• Provide scholastic direction and advice to students individually and in groups.
• Maintain records, administer and interpret assessment inventories, make referrals as required, and manage administrative aspects of individual student cases.
• Develop and supervise systems for maintaining records of student contacts.
• Oversee the development and implementation of academic coaching projects to achieve specific objectives or outcomes.
• Maintain student information in appropriate record systems and record student contacts and achievements.
• Interpret data and prepare requested reports.
• Respond to student inquiries and refer students to appropriate university and college policies, procedures, and stakeholders.
• Interact with college offices regarding student academic progress, probationary terms, and general academic progress.
• Complete internal professional academic coach training.

Benefits

• Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts, and long-term disability insurance; Texas A&M contributes to employee health and basic life premiums.
• 12–15 days of annual paid holidays.
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month.
• Automatic enrollment in the Teacher Retirement System of Texas.
• Free exercise programs and release time.
• Free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more.
• Educational release time and tuition assistance for completing a degree while employed by Texas A&M.
• Living Well employee program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level