PT Guitar Technician (Luthier) Store 222
About The Position
The Guitar Technician (Luthier), also referred to as a Repair Technician (Guitar), performs maintenance and repair services on customer-owned instruments and helps maintain specific store inventory. The role supports business growth through a positive customer experience and high-quality craftsmanship. It involves interacting with customers, completing warranty repairs, maintaining store-owned gear as requested, and performing other assigned duties. Successful technicians demonstrate customer focus, initiative, and a willingness to build product, store operations, sales, and leadership knowledge. They are approachable, knowledgeable, and able to address customer service issues. They must also be able to communicate information and techniques effectively when training others and work through Guitar Center’s certification program to develop a foundational understanding of products and sales techniques. Pay is listed as $18.70–$28.05 per hour plus commission, depending on background and experience. Actual compensation may vary based on experience, education, location, and other factors.
Requirements
- Skilled understanding of guitar repair.
- Ability to provide an excellent customer experience and connect with customers in a meaningful way.
- Ability to identify opportunities and issues and follow through to capitalize on or resolve them.
- Ability to learn quickly and take positive action without being asked.
- Ability to develop knowledge and skills in products, store operations, sales, and leadership.
- Ability to communicate information and techniques effectively when training others.
Nice To Haves
- Foundational product knowledge of Guitar Center products.
Responsibilities
- Interact with customers and ensure a positive customer experience.
- Service customer-owned instruments with a high level of craftsmanship.
- Maintain store-owned gear as requested.
- Complete warranty repair work.
- Perform other duties as assigned.
- Work through Guitar Center’s certification program to gain a foundational understanding of products and sales techniques.
- Effectively train learners and communicate information and techniques so they are retained.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Company 401(k) match
- Mental health support
- Paid sick time
- Paid holiday time
- Paid vacation time
- Employee discount program
- Tuition reimbursement options
- Gig leave for employees who are musicians
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
