PT Guitar Technician (Luthier) Store 819

Guitar Center•Syracuse, NY

About The Position

As a Guitar Technician (Luthier), you will perform maintenance and repair services on customer-owned instruments and help maintain specific store inventory. The role focuses on delivering high-quality craftsmanship and a positive customer experience while helping build and grow the business. You will interact with customers, service their instruments, maintain store-owned gear as requested, and complete warranty repairs. The position also involves developing product and sales knowledge through Guitar Center’s certification program and may include training learners and handling customer service issues.

Requirements

  • Skilled understanding of repairing guitars.

Nice To Haves

  • Foundational product knowledge of Guitar Center products.

Responsibilities

  • Interact with customers and ensure a positive customer experience.
  • Service customer-owned instruments with a high level of craftsmanship.
  • Maintain store-owned gear as requested.
  • Complete warranty repair work.
  • Take on additional duties as assigned.

Benefits

  • Gig leave for musician employees.
  • Medical, dental, and vision benefits.
  • 401(k) with company match.
  • Mental health support.
  • Paid sick, holiday, and vacation time.
  • Employee discount program.
  • Tuition reimbursement options. The job description notes that these options are available.
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