PT Guitar Technician (Luthier) Store 842

Guitar Center • Fairfax, VA

9d

About The Position

The Guitar Technician (Luthier), also described as a Repair Technician (Guitar), performs maintenance and repair services on customer-owned instruments and helps maintain selected store inventory. The role supports business growth through a positive customer experience and high-quality work, while contributing to Guitar Center’s mission of helping people experience the joy of creating music.

The position calls for customer focus, initiative, a willingness to develop product, store operations, sales, and leadership knowledge, and the ability to train and communicate techniques effectively. The technician is expected to work through Guitar Center’s certification program to build a foundational understanding of products and sales techniques.

Pay is listed at $12.77–$19.16 per hour plus commission, depending on background and experience. Actual compensation may vary based on experience, education, and other factors, and pay ranges may differ by location.

Requirements

• Skilled understanding of guitar repair.
• Ability to provide an excellent customer experience and connect with customers in a meaningful way.
• Ability to learn quickly and take positive action without being asked.
• Ability to effectively train learners and communicate information and techniques.

Nice To Haves

• Foundational product knowledge of Guitar Center products.

Responsibilities

• Interact with customers and ensure a positive customer experience.
• Service customer-owned instruments with a high level of craftsmanship.
• Maintain store-owned gear as requested.
• Complete warranty repair work.
• Handle additional duties as assigned.
• Develop product, store operations, sales, and leadership knowledge.
• Work through the Guitar Center certification program to gain a base understanding of products and sales techniques.
• Train learners effectively and communicate information and techniques so they are retained.
• Identify opportunities and issues, and follow through on work activities to capitalize on or resolve them.
• Step in to handle customer service issues.

Benefits

• Gig leave for employee musicians to take time off to perform and return to their job after a tour.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) with company match.
• Mental health support.
• Paid sick time.
• Paid holidays.
• Paid vacation time.
• Employee discount program.
• Tuition reimbursement options.
• Commission in addition to the stated hourly pay rate.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed