Guitar Technician (Luthier) Store 794

Guitar Center • Hialeah, FL

7d

About The Position

Guitar Center’s Repair Technician (Guitar) performs maintenance and repair services on customer-owned instruments and helps maintain specific store inventory. The role supports business growth through a positive customer experience and high-quality work. The technician interacts with customers, services their instruments, maintains store-owned gear as requested, and completes warranty repairs. Successful technicians demonstrate customer focus, initiative, selling aptitude, and the ability to train and communicate effectively.

Requirements

• Skilled understanding of guitar repair.
• Ability to provide excellent customer service and connect with customers in a meaningful way.
• Ability to identify opportunities and issues and follow through on work activities.
• Ability to learn quickly and take positive action without being asked.
• Ability to develop knowledge and skills related to products, store operations, sales, and leadership.

Nice To Haves

• Foundational product knowledge of Guitar Center products.
• Bilingual Spanish, Portuguese, and/or Creole.

Responsibilities

• Interact with customers to ensure a positive customer experience.
• Service customer-owned instruments with a high level of craftsmanship.
• Maintain store-owned gear as requested.
• Complete warranty repair work.
• Perform additional duties as assigned.
• Work through Guitar Center’s certification program to gain a base understanding of products and sales techniques.
• Effectively train learners and communicate information and techniques so they are retained.

Benefits

• Gig leave for employees who are musicians.
• Medical, dental, and vision benefits.
• 401(k) with company match.
• Mental health support.
• Paid sick, holiday, and vacation time.
• Employee discount program.
• Tuition reimbursement options.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed