Guitar Technician (Luthier) Store 244

Guitar Center•Beaverton, OR

13h

About The Position

As a Repair Technician (Guitar), you will perform maintenance and repair services on customer-owned instruments and help maintain specific store inventory. You will contribute to business growth through excellent customer experiences and quality work. The role involves interacting with customers, servicing instruments with a high level of craftsmanship, maintaining store-owned gear as requested, and completing warranty repairs. Successful technicians demonstrate customer focus, initiative, selling ability, and the capacity to train and communicate techniques effectively.

Requirements

Skilled understanding of repairing guitars.
Ability to provide excellent customer service and connect with customers in a meaningful way.
Ability to identify opportunities and issues and follow through to capitalize on or resolve them.
Ability to learn quickly and take positive action without being asked.
Ability to develop knowledge and skills in products, store operations, sales, and leadership.
Ability to effectively train learners and communicate information and techniques.

Nice To Haves

Foundational product knowledge of Guitar Center products.

Responsibilities

Interact with customers and ensure a positive customer experience.
Service customer-owned instruments with a high level of craftsmanship.
Maintain store-owned gear as requested.
Complete warranty repair work.
Complete additional duties as assigned.
Work through Guitar Center’s certification program to gain a base understanding of products and sales techniques.
Effectively train learners and communicate information and techniques so they are retained.