Guest Services Supervisor at Snake River Sporting Club

Snake River Sporting Club, a Noble House Resort • Jackson, WY

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About The Position

As a Guest Services Supervisor at Snake River Sporting Club, you will be an integral part of the guest and team member experience, ensuring the seamless operation of front desk and concierge services from check-in to checkout at the highest standard of guest satisfaction and service excellence.

Snake River Sporting Club is a luxury retreat spanning nearly 1,000 acres, with a private golf club, residences, vacation rentals, an equestrian center, fishing, and a working ranch. In partnership with Noble House, the property is opening The Sylvan Lodge, a full-service luxury hotel featuring hotel rooms and condos, a rooftop patio, a 10,000-square-foot wellness center and spa, and access to outdoor recreation.

The role works across the Snake River Sporting Club campus and involves close interaction with Sylvan Lodge guests, homeowners, club members, and SRSC managers and supervisors. The company describes its culture as emphasizing individual distinction, collective soul, and a shared passion for hospitality.

Requirements

• Efficient computer skills
• Effective communication skills
• Organized, with the ability to multitask
• Understanding of business and sales principles applicable to the hospitality industry
• Perform job functions with attention to detail, speed, and accuracy
• Prioritize and organize
• Remain calm, think clearly, and resolve problems using rational judgment
• Lead and mentor new and veteran team members
• Understand guest expectations and needs
• Work cohesively with coworkers as part of a team
• Communicate effectively with clients, guests, homeowners, and members
• Maintain confidentiality of privileged and pertinent resort data and information

Responsibilities

• Guest Interaction
• Operational Management
• Front Desk Operations
• Concierge Services
• Team Support
• Guest Relations
• Administrative Tasks
• Quality Assurance
• Collaboration
• Health and Safety Compliance
• Flexibility

Benefits

• Health and retirement benefits
• Employee housing based on availability
• Staff discounts on hotel services
• Access to club amenities and activities, including golf, tennis, racquetball, horse riding, hiking trails, fishing, cross-country/nordic skiing, and heli skiing
• Discounted ski passes to JHMR, Snow King, and Targhee
• Food and beverage and retail discounts
• Nationwide discounts for travel, events, cruises, ski resorts, shows, sports, concerts, and amusement/theme parks through Working Advantage
• Employee discounts at Noble House sister properties

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed