Guest Services Supervisor - Club Wyndham Governor's Green
About The Position
As a Guest Services Supervisor, you will lead guest services staff and direct daily front- and back-of-house operations. Through positive leadership, you will help the team improve guest satisfaction by resolving issues, anticipating needs, and exceeding expectations. You will look for ways to enhance the guest experience and ensure service standards are met. The role includes overseeing guest check-in and check-out, maintaining room inventory, reviewing reports, coordinating schedules, and communicating operational needs. You will also build positive relationships with guests, owners, and associates, and provide hands-on training, development, and coaching.
Requirements
- Valid driver’s license.
- Demonstrated ability to work under pressure.
- Basic leadership skills and ability to coach, mentor, and train staff.
- Excellent verbal and written communication skills and excellent hospitality service skills.
- Working knowledge of computer software programs, including property management systems.
- Comprehension and literacy skills for analyzing reports.
- At least 1 year of supervisory or management-level experience.
- At least 1 year of hotel, timeshare, or hospitality service experience.
Responsibilities
- Lead daily guest service shifts and plan front- and back-of-house guest service operations.
- Ensure proper guest check-in and check-out procedures, analyze reports, and communicate needs with the team.
- Ensure daily checklist duties and tasks are completed and follow up through communications.
- Maintain room inventory accurately and efficiently.
- Adjust schedules to meet guest, associate, and financial requirements.
- Maintain positive customer and associate relationships through meaningful interactions with associates, guests, and owners.
- Provide hands-on training, development, and coaching in technical and soft skills and customer service approaches.
- Support customer service standards that exceed guest expectations and directly communicate reservation flag information.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Life and accident coverage
- Disability coverage
- Paid time to volunteer at an approved organization of your choice (Wish day)
- 401(k) with employer match, subject to eligibility requirements
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program, subject to provider availability
- Employee Assistance Program
- Depending on position, paid time off, parental leave, and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
