Guest Services Supervisor - Club Wyndham Governor's Green

Wyndham Hotels & Resorts • Williamsburg, VA

2d

About The Position

The Guest Services Supervisor sets a high standard of service through positive leadership, helping the team improve guest satisfaction by resolving issues, anticipating needs, and exceeding expectations. The role directs front- and back-of-house guest service operations and looks for ways to enhance the guest experience. It leads daily guest service shifts, oversees check-in and check-out procedures, ensures accurate room inventory, and coordinates staffing and schedules to meet guest, associate, and financial requirements. The supervisor also maintains positive relationships with guests, owners, and associates and provides hands-on staff training, development, and coaching.

Requirements

• Valid driver's license.
• Ability to work under pressure.
• Basic leadership skills and the ability to coach, mentor, and train staff.
• Excellent verbal and written communication skills and hospitality service skills.
• Working knowledge of computer software programs, including property management systems.
• Comprehension and literacy skills for analyzing reports.
• At least 1 year of supervisory or management-level experience.
• At least 1 year of hotel, timeshare, or hospitality service experience.

Responsibilities

• Lead daily guest service shifts and plan front- and back-of-house operations.
• Ensure proper guest check-in and check-out procedures, analyze reports, and communicate team needs.
• Ensure daily checklist duties and tasks are completed and follow up through communications.
• Maintain room inventory accurately and efficiently.
• Adjust schedules to meet guest, associate, and financial requirements.
• Maintain positive customer and associate relationships through meaningful interactions with associates, guests, and owners.
• Provide hands-on training, development, and coaching in technical and soft skills for customer service.
• Support customer service standards that exceed guest expectations and directly communicate reservation flag information.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life and accident coverage
• Disability coverage
• Paid time to volunteer at an approved organization (Wish Day)
• 401(k) with employer match, subject to eligibility requirements
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program, subject to provider availability
• Employee Assistance Program
• Depending on position, paid time off, parental leave, and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed