Assistant Guest Services Manager - Club Wyndham Smoky Mountains
About The Position
The Assistant Guest Services Manager supports the Guest Services Manager in leading, planning, organizing, and directing the department’s daily operations efficiently and effectively. The position supervises and directs Guest Services Associates and may oversee additional departments as business needs dictate. It helps maintain positive relationships with owners, guests, and other resort departments, resolves guest issues, and monitors guest satisfaction scores. The role also supports attracting, coaching, training, and retaining talent, and partners with the Guest Services Manager and Human Resources to minimize employee relations issues.
Requirements
- Leadership skills.
- Cash handling experience.
- Excellent communication skills.
- Proficiency in Microsoft Excel, Word, and Outlook.
- Two years of leadership experience; hotel or hospitality industry experience is preferred.
Nice To Haves
- Leadership experience in the hotel or hospitality industry.
Responsibilities
- Support the Guest Services Manager in leading, planning, organizing, and directing daily Guest Services operations.
- Supervise and provide direction to Guest Services Associates; potentially oversee additional departments as business needs dictate.
- Foster and maintain positive relationships with owners, guests, and other site departments.
- Resolve guest issues and monitor guest satisfaction scores.
- Assist in attracting, coaching, training, and retaining talent.
- Partner with the Guest Services Manager and Human Resources partners to minimize employee relations issues.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Life and accident coverage
- Disability coverage
- Paid time off, depending on position
- Parental leave, depending on position
- Holidays, depending on position
- Paid volunteer time (Wish Day)
- 401(k) with employer match, subject to eligibility requirements
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program, subject to provider availability
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
