Guest Services Supervisor - Club Wyndham Emerald Beach

Wyndham Hotels & Resorts • Panama City, FL

2d

About The Position

Travel + Leisure Co. is seeking a Guest Services Supervisor for Club Wyndham Emerald Beach. The role leads guest services shifts and oversees front- and back-of-house operations. Through positive leadership, the supervisor works to improve guest satisfaction by resolving issues, anticipating needs, and exceeding expectations while looking for ways to enhance the guest experience.

The supervisor supports guest check-in and check-out, analyzes reports, maintains room inventory, coordinates schedule adjustments, and ensures daily checklist duties are completed. The role also builds positive relationships with guests, owners, and associates, and provides hands-on training, development, and coaching in customer service and other skills.

Requirements

• Valid driver’s license.
• Demonstrated ability to work under pressure.
• Basic leadership skills and ability to coach, mentor, and train staff.
• Excellent verbal and written communication skills and hospitality service skills.
• Working knowledge of computer software programs, including property management systems.
• Ability to comprehend and analyze reports.
• 1 year of supervisory or management-level experience.
• 1 year of hotel, timeshare, or hospitality service experience.

Responsibilities

• Lead daily guest services shifts and plan front- and back-of-house operations.
• Ensure proper guest check-in and check-out procedures, analyze reports, and communicate team needs.
• Ensure daily checklist duties and tasks are completed and follow up through communications.
• Maintain room inventory accurately and efficiently.
• Adjust schedules to meet guest, associate, and financial requirements.
• Maintain positive customer and associate relationships through meaningful interaction with associates, guests, and owners.
• Provide hands-on training, development, and coaching in technical skills and customer service approaches.
• Support customer service standards that exceed guest expectations and communicate reservation flag information.

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability coverage
• Paid time off, depending on position
• Parental leave and holidays, depending on position
• Wish Day paid time to volunteer at an approved organization
• 401(k) with employer match, subject to eligibility requirements
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program, subject to provider availability
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed