Guest Services Supervisor

Valor Hospitality Partners • The Summit Hotel Cincinnati, OH

3d

About The Position

The Guest Services Supervisor assists the Guest Services Manager by overseeing guest service staff and ensuring guests receive professional and competent service. The role serves as a welcoming first point of contact for guests and supports front desk operations, staff training, department scheduling, and coordination with other hotel departments.

The supervisor is expected to be able to perform and assist with front desk functions, including Guest Service Aide, PBX Operator, Guest Service Agent, and reservationist duties. They maintain working knowledge of the software system and daily transactions, reservations operations, room rates, and charge posting. The position also helps manage special requests, group blocking, unusual circumstances, and department documentation.

Requirements

• High school diploma or equivalent experience.
• Three to twelve months of employment in a related or guest relations position with this company or another organization.
• Excellent computer skills.
• Excellent cash-handling skills.
• Ability to stand for extended periods.
• Sociable, outgoing, lively, guest-service-oriented demeanor.

Responsibilities

• Perform and assist with front desk functions, including Guest Service Aide, PBX Operator, Guest Service Agent, and reservationist duties.
• Maintain working knowledge of the software system, daily transactions, reservations operations, room rates, and charge posting.
• Train new Guest Service Agents.
• Communicate guest maintenance requests to the Engineering Department.
• Check AM and PM discrepancy reports.
• Coordinate with Housekeeping regarding guest rooms and requests.
• Issue safety deposit boxes to guests upon request.
• Follow safety and security procedures to help provide a safe work environment.
• Assist the Guest Services Manager with preparing weekly schedules and maintaining appropriate staffing levels and documentation, including time cards, disciplinary procedures, and reviews.
• Assist the Guest Services Manager with special requests, group blocking, and unusual circumstances.
• Greet guests in a welcoming manner and provide professional guest service.
• Communicate information about hotel services to management, staff, and guests.

Benefits

• Competitive salary
• Daily pay
• Team member hotel discount program
• Uniforms provided for most positions
• Health, dental, vision, life insurance, and other supplemental options
• Paid PTO
• 401(k) with employer match
• Food and beverage discounts
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED