Guest Services Supervisor

Live Nation Entertainment • Brooklyn, NY

5d • Onsite

About The Position

Venue Nation is seeking a Guest Services Supervisor to lead front-line Guest Services Staff at live events. The supervisor oversees daily staff performance, pre-shift meetings, assignments, guest interactions, and venue readiness. The role involves collaborating with Security and other departments, responding to emergencies, addressing guest concerns, maintaining a safe and presentable work environment, and ensuring company policies and service standards are followed. The position is part time and scheduled based on events. The expected compensation is $20.00–$25.00 per hour; pay depends on market location, qualifications, skills, and experience.

Requirements

• Minimum 3–5 years of supervisory experience and/or knowledge of events, sports, or theatre operations within an entertainment venue.
• Experience completing reports and documenting staff performance.
• Ability to build collaborative relationships and influence others within the team and across departments.
• Ability to maintain positive, open, approachable, and professional relationships with a diverse group.
• Comfort managing conflict and responding urgently to customer problems.
• Ability to manage multiple tasks under tight deadlines.
• Ability to hold a team accountable for outcomes and monitor performance.
• Experience coaching, mentoring, and developing staff.
• Commitment to providing high-quality service to guests.
• Exceptional attention to detail and follow-up skills.
• Integrity, tact, diplomacy, and commitment to company values and principles.
• Availability for a flexible schedule that includes early mornings, weekends, nights, and holidays.
• Willingness to travel to other New York venues as needed.
• Ability to pass and maintain certification in a comprehensive alcohol management program.
• Ability to walk or stand for at least 7 hours per day.
• Ability to lift or carry up to 50 lbs. and push or pull up to 75 lbs.
• Ability to bend and remain in constant motion as often required.
• Ability to work in an environment with loud noises and changing visuals, and to stand and move throughout the venue for the duration of a shift.

Nice To Haves

• At least 60 credit hours of college-level coursework (approximately two years), or comparable self-development through certifications, trade school coursework, or similar.

Responsibilities

• Supervise and lead front-line Guest Services Staff.
• Model a positive, high-energy, optimistic attitude and work toward company objectives and goals.
• Collaborate with Security and other departments during events and emergencies.
• Assess, evaluate, coach, and provide consistent, fair, timely feedback to front-line staff.
• Manage the content and delivery of pre-shift meetings.
• Ensure staff perform their job functions, meet uniform standards, and deliver exceptional guest experiences.
• Respond promptly to emergencies in a fast-paced, time-sensitive environment.
• Take ownership of supervisory locations and maintain a clean, safe, and aesthetically pleasing work environment.
• Address customer concerns and questions efficiently and provide recovery solutions when appropriate.
• Assist with pre-event setup, including assigning front-line Guest Services Staff.
• Inspect guest environments before opening to ensure they meet venue standards and emergency exit pathways are clear and accessible.
• Work with the Accessibility Services group as needed on possible seat relocations.
• Recommend and enforce disciplinary actions as necessary.
• Act as a liaison between upper management and staff.
• Ensure company policies and standards are met, including appearance and presentation guidelines.

What This Job Offers

• Job Type: Part-time
• Career Level: Manager
• Education Level: No Education Listed