Guest Services Supervisor
About The Position
The Guest Services Supervisor plans, schedules, assigns, and supervises assigned guest services staff and coordinates the logistics of events and facility use. The role ensures rental-group setups are completed, helps with setup as needed, and maintains professional, cheerful customer-service communications. The supervisor helps deliver a satisfying guest experience, coordinates groups’ use of the property, and assists with group check-in and check-out. The regular schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with flexibility when guests are at camp. Some weekends and evenings are required. The position is located at Camp Hoblitzelle in Midlothian, Texas.
Requirements
- Associate’s degree from an accredited college or university in hospitality services, business administration, or a related field.
- Two years of experience in camping ministry and/or a hospitality-related industry, including experience leading the work of others, or an equivalent combination of training and experience.
- Valid state driver’s license.
- Ability to meet attendance requirements.
- Ability to read, write, and communicate effectively in English.
- Ability to formulate and lead group presentations and lead prospective users on tours of camp facilities.
- Ability to drive a golf cart and vehicle safely.
- Ability to work under deadline pressure and time constraints.
- Ability to perform duties involving standing, walking, climbing, stooping, squatting, and lifting.
Nice To Haves
- Bachelor’s degree in hospitality services, business administration, or a related field is preferred.
Responsibilities
- Plans, schedules, assigns, and supervises the work of assigned guest services staff.
- Coordinates the logistics of events and facility use.
- Oversees staff completion of setups and assists as necessary to ensure timely completion.
- Coordinates and participates as needed in setting up meeting rooms and activity areas for guests.
- Assists the Guest Services Director in representing the organization and ensuring groups are satisfied with their experience.
- Coordinates groups’ use of the property and assists with group check-in and check-out.
- Maintains excellent interpersonal skills and professional, cheerful customer-service communications.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Holiday pay
- Life insurance
- 403B plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
