Guest Services Representative (Concierge)(Part-Time)

Medical University of South Carolina • Charleston, SC

5d

About The Position

The Guest Services Representative reports to the Manager of Guest Services and, under general supervision, covers inpatient and outpatient House Concierge units and information services areas. The role provides customer service and support to patients, family members, visitors, guests, and nursing and clinical team members.

The position helps ensure patient comfort and facilitates hotel accommodations, access to chaplain and community social services, and other assistance for patients, family members, and visitors. It also serves as a liaison between these groups and clinical team members. The representative professionally greets visitors and patients, determines their needs, directs them appropriately, meets area performance metrics, complies with policies and processes, and pursues effective solutions to resolve problems. Other duties may be assigned.

Requirements

• High school degree or equivalent.
• 0–6 months of work experience.

Responsibilities

• Cover inpatient and outpatient House Concierge units and information services areas.
• Professionally greet patients and visitors upon arrival, determine their needs, and direct them accordingly.
• Provide customer service and support to patients, family members, visitors, guests, and nursing and clinical team members.
• Help ensure patient comfort and facilitate hotel accommodations and access to chaplain and community social services.
• Act as a liaison between patients, family members, visitors, and guests and clinical team members.
• Meet area performance metrics and comply with policies and processes.
• Resolve problems using creative, efficient, and effective solutions.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED