Guest Services Representative (Concierge)(Full-Time)
About The Position
The Guest Services Representative works under general supervision and covers inpatient and outpatient House Concierge units and information services areas. The role provides high-quality customer service and support to patients, their family members, visitors and guests, and nursing and clinical team members. To support customer satisfaction, the representative helps ensure patient comfort and facilitates hotel accommodations and access to chaplain and community social services. The representative also serves as a liaison between patients, family members, visitors, guests and clinical team members within the department.
Requirements
- High school degree or equivalent.
- 0–6 months of work experience.
Responsibilities
- Cover inpatient and outpatient House Concierge units and information services areas.
- Provide customer service and support to patients, family members, visitors, guests, and nursing and clinical team members.
- Help ensure patient comfort.
- Facilitate hotel accommodations and access to chaplain and community social services.
- Serve as a liaison between patients, family members, visitors, guests, and clinical team members within the department.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
