Guest Services Representative / Night Auditor
About The Position
The Guest Services Representative creates a welcoming and memorable experience for guests at Peppertree Ocean Club in North Myrtle Beach, South Carolina. The role handles front desk operations during the evening shift, supporting smooth check-in and check-out, providing excellent customer service, and maintaining accurate records. On designated nights, the employee also performs Night Audit duties, balances daily accounts, and prepares financial reports for management. The position involves face-to-face guest interaction, responding to questions and concerns, sharing resort and local information, and coordinating with other departments to support guest satisfaction. The role also helps maintain an orderly front desk and lobby, follows resort policies and brand standards, and may assist with training new team members. The schedule is 3:00 p.m. to 11:00 p.m., with occasional overnight coverage as Night Auditor. The position is part-time and reports to the Front Office Manager / Resort Manager.
Requirements
- High school diploma or equivalent.
- Strong communication and problem-solving skills.
- Proficiency with computers and hotel property management systems.
- Ability to work evenings, weekends, holidays, and occasional overnight shifts.
- Professional, friendly demeanor and commitment to outstanding guest service.
- Ability to stand for extended periods and occasionally lift up to 25 pounds.
- Ability to multitask in a fast-paced environment.
Nice To Haves
- Hospitality or accounting coursework.
- Prior front desk or customer service experience.
- Night audit experience.
Responsibilities
- Greet guests and manage check-in and check-out efficiently.
- Respond promptly and professionally to guest inquiries, requests, and concerns.
- Provide information about the resort and local area, including directions and recommendations.
- Coordinate with housekeeping and maintenance to ensure rooms are ready and guests are satisfied.
- Handle room-charge transactions accurately.
- Keep the lobby and front desk clean and organized.
- Balance daily transactions and verify posting accuracy across guest folios and revenue centers during assigned Night Audit shifts.
- Prepare and distribute daily audit reports to management.
- Monitor and secure the property during overnight hours.
- Address guest needs and emergencies while maintaining safety and security standards.
- Communicate with other departments to provide seamless guest service.
- Assist in training and supporting new team members.
- Follow resort policies, procedures, and brand standards.
Benefits
- Employee travel club membership after the first few months, including discounted stays at company and partner resorts and hotels and discounts on travel expenses such as airfare and car rental.
- Access to Teledoc.
- Employee Assistance Program.
- Potential eligibility to enter the 401(k) plan.
- Employee Stock Ownership Plan (ESOP).
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
