Guest Services Representative / Night Auditor
About The Position
The Guest Services Representative / Night Auditor is a dual-role position at Church Street Inn in Charleston, South Carolina, managed by LaTour Hotels and Resorts, Inc. The Guest Services Representative provides welcoming, efficient service from guest arrival through departure, ensuring guests’ needs are met and questions or problems are resolved appropriately. The Night Auditor serves as the front desk agent during the night shift, provides guest services, reconciles daily transactions, verifies revenue and occupancy information, and prepares daily financial reports. The position supports resort operations and may also include concierge, bellman, or other guest-services duties as needed. The role is based in a front office setting with frequent distractions; the Night Auditor may be the only employee on duty. Scheduling may include any shift, evenings and overnight hours, weekends, and holidays. Candidates ideally will be available for all shifts. Guest Services shifts start at $16.00 per hour, and Night Audit shifts start at $17.00 per hour. Employees receive free parking and access to a travel club after their first few months, with discounted resort and partner-hotel stays and other travel-related discounts. Full-time employees are eligible for a more comprehensive benefits plan. LaTour Hotels and Resorts is an Employee Stock Ownership Plan company.
Requirements
- High school diploma or GED.
- At least one year of front desk experience in a hospitality organization.
- Ability to communicate effectively in English, orally and in writing.
- Ability to multitask while answering phone calls and completing work on a computer.
- Basic mathematical skills, including making accurate calculations using a 10-key.
- Basic technology skills and working knowledge of Microsoft Office Suite software.
- Ability to work independently with minimal supervision, pay attention to detail, communicate positively, stay organized, and take initiative.
- Ability to work the scheduled shift, including weekends and holidays when required.
Nice To Haves
- Customer service experience.
- Previous night audit experience.
- Availability for all shifts.
Responsibilities
- Greet guests warmly and facilitate check-in and check-out efficiently.
- Make welcome and departure calls in accordance with company standards.
- Anticipate guests’ needs, resolve questions and problems, or refer guests to the appropriate person.
- Answer phone calls, voicemails, and emails in a positive and efficient manner.
- Complete shift checklists accurately and submit them to the General Manager or place them in the General Manager’s mailbox by the end of the shift.
- Communicate with housekeeping, kitchen, and maintenance staff about room status and guest needs.
- Review the communication log for information passed along from previous shifts.
- Count and verify the cash drawer and promptly report discrepancies to the General Manager.
- Maintain a neat, clean, and organized work environment.
- Prepare specialty coffees according to specified recipes.
- Provide concierge services and assist with bellman duties as needed.
- Welcome and register guests professionally and efficiently, and provide information about resort facilities and operating hours.
- Rent rooms in accordance with Front Desk sales strategies.
- Perform check-in, check-out, and cash-handling activities according to standard operating procedures.
- Enter detailed resort transaction information for accounting purposes.
- Verify daily revenue activities and occupancy status for accuracy.
- Complete audit functions accurately and promptly.
- Attend required resort and department meetings and training.
- Perform other guest-services duties as needed and other duties as assigned.
Benefits
- Free employee parking.
- Travel club membership after the first few months, including discounted stays at company resorts and partner resorts and hotels, and discounts on airfare, car rentals, and other travel-related expenses.
- Comprehensive benefits plan for full-time employees, including medical, dental, vision, company-paid life insurance, a 401(k) with company match, and ancillary benefits.
- Employee Stock Ownership Plan (ESOP).
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
