Guest Services - Keyholder (Part-time)

Healthy Living • South Burlington, VT

8d • $17 - $19 • Onsite

About The Position

Healthy Living is seeking a Guest Services Keyholder to provide hospitality and exceptional service in a busy, high-energy store environment. The role connects guests with the information and assistance they need, supports the Front End, and communicates guest concerns and other relevant information to staff. Keyholders help keep Guest Services and store operations organized and may perform opening and closing duties and basic Front End functions as needed. The posting identifies this opening as part-time and notes that full-time schedules are also available; flexibility is a must.

The position is located at 222 Dorset St. in South Burlington. Pay is $16.50–$19.34 per hour, with previous experience taken into consideration.

Requirements

• Flexibility is required.
• Previous experience may be taken into consideration.

Responsibilities

• Answer store calls and in-person guest questions in a friendly, professional, and timely manner, provide store information, and direct inquiries to the appropriate areas.
• Read Guest Service emails promptly and stay informed about information affecting departments and the store.
• Assist the Front End with guest returns, gift cards, and other needs.
• Prioritize daily tasks, including special orders, deliveries, call backs, and HL2GO.
• Serve as a point of contact for store Standard Operating Procedures (SOPs).
• Communicate with Guest Service colleagues and Front End Supervisors about issues and concerns.
• Create display and on-demand gift boxes for guests and charity auctions, and maintain Guest Service supplies.
• Take on projects and tasks assigned by the Front End Supervisor and/or ASMs.
• Learn the store layout and help guests navigate the store.
• Stay informed about store events, including staff events, schedules, and product demonstrations.
• Execute the POS process for HL2GO orders in conjunction with the Grocery Department and review orders for accuracy and pickup organization.
• Alert the Front End Supervisor, ASMs, and SD to guest or staff issues as appropriate.
• Perform opening and closing tasks as needed.
• Use basic POS override functions for cashiers when a Front End Supervisor or ASM is absent.
• Assist cashiers with basic Front End operations, including POS functions, counting in and counting down drawers, and making change.

Benefits

• Angel Food: products that cannot go on the shelf are transferred to staff at no cost.
• Part-time staff receive 40 hours of sick time per year.
• Paid maternity/paternity time, up to 24 hours of paid time off.
• Store discounts: 20% off grocery, 20% off Café, 10% off beer, 20% off wine, and 30% off vitamins/supplements.
• One Less Car program.
• Income advance program with North Country Federal Credit Union.
• Free Celtics tickets.
• Additional benefits are mentioned but not specified.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed