Guest Services Agent(Part-time)

Pier Sixty LLC•New York, NY

2d•$20 - $22

About The Position

The Guest Services Agent provides the first impression of service at Pier Sixty and the Lighthouse. The role welcomes guests, prospective guests, applicants, team members, vendors, and members of the public, and serves as a liaison between clients and guests and the sales and banquet departments. During events, the agent assists with black cars, limousines, buses, valet parking, and other transportation needs as directed. This is a part-time role primarily based on weekday evenings and weekends.

Requirements

High school graduation or equivalent preferred.
Prior hospitality or event front-service experience preferred.
Good working knowledge of the black car, valet, and bus industries preferred.
One year of customer service or customer-contact experience in an equivalent position preferred.
Strong organizational skills.
Excellent verbal and written communication skills, including the ability to read, write, and speak English to communicate effectively with internal and external customers and guests.
Ability to work under pressure and meet deadlines while maintaining a positive attitude.
Ability to respond quickly to situations and demonstrate strong problem-solving skills.
Clear telephone diction and a warm, friendly, welcoming, and cheerful voice.
Strong administrative and computer skills, including Microsoft Word, Excel, and Teams.
Ability to work a flexible schedule to accommodate business levels.
If holding a driver’s license, ability to drive safely and transport supplies and other products, and compliance with annual driver’s license background checks to verify driving validity.
Ability to safely and successfully perform essential job functions and meet productivity standards.
Ability to maintain regular, punctual attendance.
Ability to lift, carry, load, unload, push, and pull up to 50 pounds.
Ability to talk, listen, and speak clearly.
Ability to sit, stand, bend, and stoop consistently.
Sufficient manual dexterity to lift, push, pull, hold, type, and reach for supplies.

Nice To Haves

High school graduation or equivalent.
Prior hospitality or event front-service experience.
Good working knowledge of the black car, valet, and bus industries.
One year of customer service or customer-contact experience in an equivalent position.

Responsibilities

Welcome guests during events with a smile and enthusiasm.
Respond to requests from guests and clients.
Answer phone calls and transfer them to the appropriate extensions.
Assist guests with valet parking, shuttle bus service, and car service needs during events.
Consolidate packages and coordinate item pickups for each event.
Coordinate guest parking, including supervising valet staff, bus drivers, and black car drivers.
Work with Chelsea Piers Guest Services staff on parking and transportation needs and related safety measures.