Guest Services Agent

Onni Group of Companies • Seattle, WA

8d • $23 - $24 • Onsite

About The Position

Onni Group is hiring a Guest Services Agent in Seattle, Washington. The role supports residents, guests, vendors, and property teams by providing professional front-desk service and helping ensure an efficient, welcoming reception experience. The agent responds to inquiries and requests, resolves complaints, coordinates arrivals and deliveries, processes packages and mail, and supports amenity readiness and reservations. The position involves communication across property management and hotel teams in a fast-paced, high-volume environment.

Requirements

• High school degree or equivalent.
• Front office or concierge experience in a hotel, residential, or customer-focused industry.
• Proficiency in MS Outlook, MS Word, MS Excel, and MS Windows.
• Excellent customer service and interpersonal skills.
• Excellent oral and written communication skills.
• Ability to work well within a team.
• Ability to work at least one weekend day per week.
• Ability to work early morning and/or night shifts.
• Excellent organizational and time management skills.
• Ability to multitask in a fast-paced, high-volume environment.

Responsibilities

• Handle customer interactions with hospitality and professionalism, accommodating special requests whenever possible.
• Use programs required to manage residential desk needs.
• Resolve customer complaints and answer questions about services, hours, personnel, events, directions, and other matters.
• Respond accurately and promptly to requests, making recommendations based on property knowledge and community policies.
• Provide an efficient reception experience for guests and residents, including logging maintenance requests, elevator reservations, and general inquiries.
• Communicate relevant resident and departmental feedback to the Property Manager.
• Handle telephone and email communications courteously and promptly.
• Communicate effectively with property management and hotel teams.
• Coordinate arrivals of vendors, guests, deliveries, and prospects, and direct them to appropriate departments and on-site locations, including the parking garage.
• Monitor amenities, ensure they are ready for events, and assist residents with private reservations.
• Process incoming and outgoing packages, messages, and mail accurately and promptly.
• Coordinate the storage room by storing and retrieving packages.
• Communicate with departments and teams to prioritize resident needs and provide a positive experience.
• Perform other duties as required.

Benefits

• Competitive pay.
• Generous paid time off plan.
• Medical, financial, and personal benefit plans, including HSA and FSA.
• Access to a fully equipped gym.
• Free on-site parking or commuting support.
• 401(k) with employer match.
• Employee referral program.
• Annual education allowance.
• Team-building events and a collaborative company culture.
• Friends and family rates at Onni hospitality brands.
• Residential housing discount after one year of continuous employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED