Guest Services Agent

HRI Hospitality•San Francisco, CA

2d•Onsite

About The Position

The Guest Services Agent verifies the accuracy of figures, calculations, and postings related to daily business transactions recorded by other staff. The role analyzes accounting records, compiles and distributes reports, reconciles front desk and Food and Beverage cashier work, and helps close the business day. The agent also supports guest service by answering calls, providing accurate information about hotel services and rates, and promoting positive guest relations. The position is at Hotel Abri, a 91-room boutique hotel in San Francisco’s Civic Center near Union Square. The posting lists a pay range of $20.00–$25.00 and separately states a pay rate of $21 per hour.

Requirements

High school diploma or equivalent.
Ability to communicate in English with guests, visitors, vendors, and hotel staff.
Ability to provide legible written communication.
Ability to perform mathematical calculations.
Certification of previous computer training.
Experience with computers, calculators, or word processors.
Ability to enter and access information in property management and sales systems.
Ability to perform job functions with minimal supervision.
Ability to remain stationary at the assigned post for extended periods.
Ability to work cohesively and as part of a team with other departments and coworkers.
Service-minded, personable, enthusiastic, and outgoing approach.

Nice To Haves

College degree, preferably with an Accounting major.

Responsibilities

Follow hotel and departmental policies and procedures.
Maintain knowledge of the property management system, manual procedures, equipment, and its proper use.
Set up and maintain an orderly workstation with designated supplies and report shortages to a supervisor.
Answer telephone calls within three rings using appropriate salutations and telephone etiquette.
Respond accurately to guest inquiries about hotel services, facilities, packages, promotions, prices, and rates; promote positive guest relations.
Use the property management system, point-of-sale system, call accounting system, and movie systems.
Correct accounting errors or list discrepancies for adjustment.
Compute percentages and totals and compare results with recorded entries.
Review original-entry records to determine whether accounting procedures were followed.
Analyze data for control deficiencies or noncompliance with management policies and procedures.
Reconcile and complete daily front desk and Food and Beverage cashier work.
Run the final trial balance to post rooms and close the day.
Run accounts receivable and other record-keeping reports as designated by the Controller.
Provide next-day reports to Front Office, Housekeeping, Sales, and Accounting as required.
Transmit credit card vouchers electronically to authorized vendors.