Guest Services Agent

Stonebridge Hospitality Associates•Seattle, WA

3d•Onsite

About The Position

The Guest Services Agent supports hotel front office operations and ensures smooth check-in and check-out procedures, accurate guest records, and outstanding guest service. The role handles guest inquiries, payments, and reservations to support a high level of guest satisfaction. The position works primarily indoors in the hotel’s front desk and lobby areas, with frequent computer and telephone use and interaction with guests and team members. A flexible schedule is required, including availability for evening, weekend, and holiday shifts. The role involves standing and walking for long periods and occasionally lifting and carrying up to 10 pounds. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. The job description notes that duties and responsibilities may change at any time and is not an exhaustive list. Stonebridge is an equal opportunity employer and provides reasonable accommodations for disabled team members. Applications are evaluated based on qualifications and ability to meet the position’s requirements. Openings are projected to close within 30 days of the original posting date; this position will no longer be available 30 days from 2026-10-26.

Requirements

Strong customer service and communication skills to interact effectively with guests and staff.
Proficiency in property management systems and basic office software such as Word and Excel.
Ability to handle cash transactions and perform basic bookkeeping tasks.
Excellent problem-solving abilities to resolve guest issues efficiently.
Strong organizational skills and attention to detail when managing guest reservations and records.
Ability to work independently and follow established hotel policies and procedures.
Availability for a flexible schedule, including evening, weekend, and holiday shifts.
Ability to stand and walk for long periods during a shift.
Ability to occasionally lift and carry up to 10 pounds.

Nice To Haves

Previous experience in a hotel front desk or guest service role is preferred.

Responsibilities

Greet, register, and assign rooms to arriving guests.
Verify guest credit and establish payment methods for accommodations.
Maintain accurate records of room availability and guest accounts using property management systems.
Compute bills, collect payments, and make change for guests.
Perform basic bookkeeping tasks, including balancing cash accounts.
Issue room keys and provide necessary instructions to bell attendants.
Review accounts and charges with guests during check-out.
Post charges for rooms, food, beverages, and services to ledgers manually or through computer systems.
Transmit and receive guest messages using telephones or switchboards.
Coordinate with housekeeping and maintenance staff to address guest-reported issues.
Make and confirm guest reservations.
Answer inquiries about hotel services and nearby dining, shopping, and entertainment options.